Cluster Manager

1 month ago

Brisbane, Australia Global Hospitality Solutions Full time

Global Hospitality Solutions is a leading provider of outsourced services to hotels, serviced apartments and commerical buildings all over Australia.

Employing over 2,000 staff and servicing more than 2 million rooms each year, Global Hospitality Solutions provides outsourced housekeeping services to some of the most prestigious global hotel brands.

In the role as Cluster Manager you will be responsible for overseeing and supporting the Managers and Supervisors in the co-ordination of contracted areas and maintaining strong partnerships with clients and ensure the requirements of the Hotels are met.

We recognise, support and value our cultural diversity, with respect to one another, we create a friendly and supportive working environment, for our employees.

We are seeking a Cluster Manager to assist with the Management of our Brisbane and Gold Coast Portfolio.

**We Offer: -**
- Competitive Salary Package, including car allowances
- Room for growth across our diverse portfolio
- Varied role, 4 days Brisbane and 1 day Gold Coast

**Benefits: -**
- Various reward and recognition programs
- A competitive remuneration package
- Well established, dynamic and supportive culture
- Commitment to safety and team members wellbeing
- Training and Development opportunities & career progression

**The Role: -**
- Lead and Coach Site Managers and Supervisors in the management and co-ordination of their hotels
- Assist your team to manage staffing levels of all frontline and supervisory team members
- Oversee and ensure daily budget requirements of designated hotels are achieved
- Assist in the implementation, delivery and compliance with the policies and procedures as outlined in the Quality Assurance Manual for each hotel
- Ensure required quality standards of cleanliness at designated hotels
- Establish and maintain a strong partnership with the client at the designated hotels
- To ensure the health, safety and wellbeing of employees and others
- Motivating and devloping your team to achieve the highest level of service
- Ensuring a smooth daily operation across the department
- Monitoring and maintaining the hotel's brand standards
- Training and managing the performance of our Managers and Supervisors

**What we are looking for: -**
- Minimum 4 years' experience in an Executive Housekeeper role or experience in a similar role
- A leader who drives team motivation and manages performance
- Exceptional verbal and written communication skills
- Polished presentation, high standard of cleanliness and attention to detail
- Experience working across multiple Hotels
- Ability to work in a high-pressure environment
- Understanding of safe work practices and efficient housekeeping procedures
- Passionate about providing fantastic guest experiences
- Excellent time management and organisational skills
- Professional attitude and strong customer service skills
- Highly motivated and posses a positive attitude
- Committed to continuous improvement
- Great customer relations, friendly nature
- Organised with excellent time management
- Physically fit working in a fast-paced environment
- Must have drivers licence and own transport
- Rights to work in Australia

**Job Types**: Full-time, Permanent

**Salary**: $80,000.00 - $84,999.00 per year

**Benefits**:

- Travel reimbursement

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Brisbane, QLD 4129: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Housekeeping management: 4 years (required)

Work Authorisation:

- Australia (required)

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