Program Manager, Inbound Programs

2 weeks ago


Sydney, Australia Amzn Commercial Srvcs Pty Ltd Full time

Bachelor's degree; 5+ years of experience with a history of driving projects/results in operations, retail logistics and/or consulting.
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously and operate to deadlines,
- Demonstrated complex problem-solving capabilities and strong analytical thinking skills.
- Strong written and verbal communication skills, with the proven ability to influence stakeholders effectively at all levels.
- Strong data analysis skills with the ability to produce, analyse and draw conclusions from quantitative and qualitative data.
- Strong business judgement, independent self-starter, solution oriented, flexible and creative.

Are you an Owner and a Builder looking to help grow the Australian Amazon business from an early stage? Are you passionate about working with technology, product, sales and marketing teams to enhance the customer experience? This is an opportunity to join an early-stage team in Amazon to launch and grow new programs for Selling Partners in Australia. Our team is looking for a Program Manager to play an integral role in building, adopting, engaging and scaling innovative programs for Selling Partners in Australia.

This will be a diverse role requiring a strong aptitude for building partnerships with, and influencing a wide range of stakeholders at every level of the business. You will establish yourself as a Subject Matter Expert in a fast moving, ambiguous and high-pressure environment, relentlessly advocating for our sellers with partners who have multiple competing priorities.

Interfacing with the Product, Operations, Sales, Marketing, Seller Services, Transportation and Tech teams, you will contribute to the development of large-scale programs that help our Fulfilment by Amazon sellers grow.

Key job responsibilities
- Manage and drive the growth of key inbound expansion programs by leading key improvement initiatives to improve the seller experience and drive seller engagement.
- Drive program adoption and success by partnering with Sales, Marketing and Partner teams to develop seller facing content, own and execute marketing campaigns, and programs designed to drive seller awareness.
- Lead program daily operations; develop, implement and refine SOPs and program metrics; and drive operational efficiencies and process improvements.
- Investigate trends, conduct deep dive analysis and provide weekly-level and executive-level reporting.
- Build strong communication channels at all levels of the organisation, set proper expectations, align stakeholders on shared goals and provide clear status communications.
- Publish recommendations and action plans based on data.
- Possess a combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management

About the team

Our team operates out of our fabulous CBD, and from home leveraging technology. Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidised private health insurance, superannuation and paid parental leave options, amongst others.
- Bias for action and an ability to deal with ambiguity are of great importance.
- Team player with a proven track record of delivering projects within scope, time, budget and quality.
- Experience with analytical tools such as data warehouse tables: SQL / Tableau / Visual Basic / Power BI.
- Experience working in an operational environment delivering process improvements.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.



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