Program Support Officer

3 weeks ago

Melrose Park, Australia Workskil Australia LTD Full time

**About the Role**

The Program Support Officer will support the Manager of the relevant program to deliver the program in line with organisational objectives, and to meet customer service delivery needs. The role will undertake activities to support service development and delivery including coordination of program changes, communication, research, reporting, developing, and updating operational procedures, liaising with the funding body and administrative activities.

**About You**

To be successful in the role you will be able to:

- Provide support to the Manager of the relevant program in all areas of program management.
- Coordinate and implement program changes in line with the agreed procedures.
- Work closely with front line teams to understanding the practicalities of service delivery and to identify program issues.
- Develop policy, procedures and resources to support service delivery.
- Support management and performance reporting activities to allow monitoring of program deliverables and consistent understanding of client outcomes.
- Initiate activities and interventions where gaps in the program or issues are identified.
- Assist with the coordination and distribution of key communications.
- Work and coordinate with stakeholders across business functions.

You will also be required to have:

- Experience in employment services or program management.
- The ability to deal with complexity, and exceptional problem-solving capability.
- Excellent verbal and written communication skills.
- Excellent time management and organisation.
- High-level interpersonal skills, including the ability to manage stakeholder relationships.
- Must maintain a current driver’s licence and ongoing willingness to undertake intrastate/interstate travel as required.

**Desirable Requirements**
- ** Qualifications** - A bachelor degree in business, management or similar.
- ** Operational experience in the Employment Services**

***

**About Us**

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

- Work with our Customers to secure great long-term job opportunities.
- Meet the labour needs of business and industry through quality recruitment services at no cost.
- Assist businesses with diversifying their workforce.
- Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
- Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

**Remuneration**

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

**About your Application

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