Cabin Crew Manager

4 weeks ago

Sydney, Australia Qantas Airways Limited Full time

Lead a team of Cabin Crew to achieve National Jet Systems’ goals and objectives- Drive team performance, engagement and manage all aspects of Cabin Crew- Permanent, full-time opportunity, based in Sydney

As part of the Qantas Group, National Jet Systems offer an exceptional level of safety and service while playing an important role in connecting communities and industries across Australia. The business is experiencing its most exciting growth opportunity to date as we look forward to introducing the Airbus A220 into our fleet.

As the Cabin Crew Manager, you will manage the end-to-end employment relationship for a team of Cabin Crew, Cabin Supervisors and Cabin Trainers in Sydney and Canberra. Your focus will be on our people, operational safety, service and productivity, whilst cultivating a high-performance culture amongst a diverse and industrialised workforce.

Key Responsibilities:
- Maximise opportunities to interface directly with the team and peers in Sydney and interstate- Regularly review team member performance and develop action plans as identified- Provide effective and timely management on all safety and disciplinary concerns- Work closely with partner areas including other crew bases to act on service and productivity- Take accountability for the customer service and continuous improvement culture- Report all incidences and hazards and ensure investigations are undertaken and findings actioned- Participate in a rotational 24x7 on-call roster and adhere to critical incident management principles

You’ll have:
- Previous experience managing a large industrialised workforce or similar- Ability to comfortably conduct all aspects of people management- Clear and effective written and verbal communication skills- A resilient and open approach to changes to achieve desired outcomes- Ability to translate organisational priorities to a frontline workforce- Personal attributes in empathy, understanding and support- Ability to provide effective feedback and manage conflicts

Why the Qantas Group?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close Wednesday, March 20th 2024.

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