Windows Soe Administrator

3 weeks ago

Canberra, Australia Clicks IT Recruitment Full time

The Senior Windows Systems Administrator manages and maintains the services hosted by ITS, this is achieved through maintaining a strong focus on innovation, collaboration and delivering exceptional outcomes for ITS clients. The position works within the Windows team who provide support for the Microsoft Server, Web and Online Services Environment at the University, including the Microsoft Office 365 suite, Active Directory, Exchange, File and Print Services, Lifecycle management, Project Assistance and other services as required.

**KEY ACCOUNTABILITY AREAS: Position Dimension & Relationships**:
Under the broad direction of the Windows Team Leader, the Senior Windows Systems Administrator is
responsible for actively managing, maintaining and continually improving the ITS suite of production and development computer systems. This comprises delivery and optimal availability, system and data security (including backup and recovery), design and implementation, innovation, and hardware/software maintenance and upgrades. The role will require liaison with developers, system administrators, infrastructure specialists, business areas, and end users from within ITS, and across the University. Liaison with external vendors and their support areas will also be required.

**Role Statement**:
Under the broad direction of the Windows Systems Manager and in accordance with established ITS and university
policies and procedures, the Senior Systems Administrator will:

- Undertake continuous improvement activities for the University's managed Windows systems environment. Develop and improve through both formal and informal service improvement initiatives
- Be responsible for the design, development, installation, configuration and monitoring of Windows based systems and supporting both on premise and Azure cloud infrastructure.
- Provide guidance and coaching to other team members engaged in the diagnosis and resolution of hardware, software, network and security related issues, and supervise some junior staff.
- Provide high level strategic support and respond to the needs of the ITS customer service base including Projects, Colleges and Service Divisions, to provide service and advice in support of University needs.
- Comply with all university policies and procedures, and in particular those relating to work health and safety and equal opportunity
- Perform other duties as requested, including participation in a rotating on-call roster, consistent with the classification level of the position and in line with the principles of multi skilling.
- Provide service desk support for ITS Iaas Windows Server group to the university community including solving complicated system issues

**SELECTION CRITERIA**:
1. Postgraduate qualifications and extensive relevant experience, or an equivalent combination of relevant experience and training. Experience delivering ICT services in a complex organisation will be highly regarded.
2. Extensive knowledge and high-level technical skills in the support of Windows Server systems
and Azure Cloud environment within a large, complex environment, including thorough knowledge (or an ability to adapt to) some/many of the following technologies:

- Windows Server infrastructure services (DNS, DHCP, DC, AD, PKI, AAD)
- Windows Server Operations admin
- Powershell
- Azure
- Exchange/Office 365
- Configuration Management (eg: SCCM, Ansible or Puppet)

3. Ability to provide strategic technical advice towards ICT systems selection, upgrade and maintenance; extensive proven experience in developing and supporting resilient critical Infrastructure systems in a multi-platform environment.
4. Demonstrated ability to work autonomously and collaboratively in a high pressure team
environment with proven capability to provide guidance and assistance to other team members.
5. Demonstrated ability to work with a cohesive team from multidisciplinary backgrounds to assess priorities, allocate workloads, and manage conflicting deadlines to deliver objectives in a timely manner.
6. Strong interpersonal and customer focus, with demonstrated high-level written and oral
communication skills, including the ability to communicate clearly, consult, negotiate and liaise with colleagues, managers and clients.
For further information please contact Jordan Willis at Clicks IT Recruitment on +61 436 469 313.
At Clicks we embrace diversity, inclusion and equal opportunity.
AU$115000 - AU$125000 per annum + PLUS 17% Super
PLUS 17% Super

Type
Permanent

Category
Project / Program / PMO support

Reference ID
BBBH71931

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