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Service Advisor

4 weeks ago

Lilydale, Australia Autoleague Full time

Competitive Salary Package + Incentives + Benefits $$
- Fantastic Career Development Opportunities
- Join one of the Largest Automotive Groups in Australia

**Elevate Your Career: Service Advisor at Heritage Auto, Lilydale**

Are you a passionate, experienced Service Advisor seeking to rev up your career? Or perhaps you have exceptional customer skills and a keen interest in the automotive industry? Your journey to success starts with just one click

**Why Heritage Auto?**

Heritage Auto, situated in Lilydale—the gateway to the Yarra Valley, is on the hunt for a dynamic and dedicated Service Advisor to join our high-performance team. In this pivotal role, you will deliver first-class customer experiences and collaborate with our skilled service and parts team to keep our clients' vehicles running smoothly.

We can offer you:

- Attractive Salary Package + Incentives + Benefits $$
- Company vehicle + Fuel allowance
- Be a part of one of Australia's Largest Automotive Groups
- Exceptional Career Growth Opportunities
- A Love That Experience and Success-Based Culture
- Great brands including GMSV
- A Supportive and Friendly Work Environment
- Employee Assistance Program (EAP): Access to free, professional counselling services
- Generous employee discounts & enticing benefits
- Membership in one of Australia's Largest Automotive Groups
- Your New Adventure

**Your Impact**
- Offer warm, professional welcomes to customers and swiftly address their needs.
- Expertly check in vehicles and thoroughly document customer concerns and vehicle issues.
- Advise customers on essential repairs and maintenance based on their vehicle's requirements.
- Arrange appointments and follow up with customers to ensure their utmost satisfaction.
- Work closely with the service and parts team to guarantee efficient and timely repair completions.
- Keep accurate records of customer interactions and service appointments.
- Produce estimates and invoices for completed repairs and services.
- Resolve customer complaints and concerns promptly and professionally.
- Confidently upsell additional services and products to customers when suitable.

**Your Talents**
- Demonstrable experience as a Vehicle Service Advisor or a similar role in the automotive sector is desirable, but not required.
- Outstanding communication and customer service abilities.
- Solid organisational and multitasking skills.
- Adept at using computer systems, including automotive software programs.
- Capable of thriving in a fast-paced setting and managing multiple tasks concurrently.
- Familiarity with automotive repairs and maintenance is a plus.
- A team player who can effectively collaborate with others.

If you are a self-driven, customer-focused individual who thrives in a high-energy environment, don't miss this opportunity. We provide a competitive salary and benefits package, as well as the chance for career advancement within our National Automotive Group.

Please note: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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