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Aftermarket Service Manager
2 months ago
Aftermarket Service Manager
10/8/2023
- Key leadership opportunity
- Drive Growth & Quality
- Osborne Park location
We are representing one of the world's largest and most esteemed providers of balance machines and heavy machinery to the resources sector. Our client specialises in cutting-edge solutions for mining, focusing on balance machine technology, and exceptional service delivery.
**Role Overview**: The Aftermarket Service Manager is a key leadership position responsible for overseeing and managing the aftermarket service operations for balance machines in the mining sector in Perth. The role focuses on maintaining strong customer relationships, optimizing service delivery processes, and ensuring customer satisfaction through efficient and effective service support.
**Key Responsibilities**:
- Foster and sustain relationships with mining clients, understanding unique service needs.
- Engage clients proactively to identify improvements and address concerns promptly.
- Plan, coordinate, and execute aftermarket service tasks including installation, maintenance, repairs, and upgrades.
- Supervise service schedules, ensuring timely task completion to minimize downtime.
- Lead service technicians, providing guidance, training, and support for enhanced performance.
- Uphold top service quality, safety, and compliance standards.
- Collaborate with sales to spot service opportunities and promote contracts and support packages.
- Explore upselling and cross-selling additional services for increased revenue.
- Analyze service metrics like response time, satisfaction, and revenue.
- Prepare regular reports, using data insights to identify trends, challenges, and opportunities.
***
**Qualifications and Experience**:
- Hold a degree in Engineering, Business Management, or a related field.
- Proven managerial experience (5+ years) in aftermarket service or mining, preferably with balance machines.
- Strong technical knowledge of balance machines and mining equipment.
- Excellent interpersonal and communication skills.
- Demonstrated leadership, problem-solving, and decision-making abilities.
- Collaborative skills across departments for optimized operations.
***
**About us**
Inverse Group's goal is to help our clients meet the ever-changing environment in all industries across Australia, New Zealand, and Southeast Asia. With rapid disruption from innovations and technologies, our focus is to help enable our clients to meet these challenges and help them become businesses of the future.
** **By providing valuable insights and skills, we are here to help the best people connect with outstanding companies, the
**"Inverse approach to recruitment".**
**How to Apply**:
If you are interested in this role, you can click
Want to know more about this role? You are welcome to contact Thomas Wara for more information:
**Phone number**: 04 7813 3599
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