Membership Manager Balwyn

1 week ago

Melbourne Northern Suburbs, Australia Goodlife Health Clubs Full time

**About Goodlife Health Clubs**:
As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.

**As both a service provider and employer our mission is simple**: Move people to achieve great things.

**The opportunity**:
The Membership Manager (MM) at our Balwyn club takes responsibility for leading a capable, in-club team of Member Support Consultants (MSC) to maximise membership growth (through acquisition and retention) and create a positive member experience that drives club visitation and member engagement. The MM takes overall responsibility for achieving joiners, leavers, and member growth goals, whilst overseeing front desk operations and setting best-in-class service standards within the club.
The MM is tasked with mentoring their team and giving them the tools to succeed in their role. They combine their sales expertise, exceptional customer service capability, and motivational leadership skills to develop a culture that inspires prospective members, whilst ensuring that existing members are motivated to continue their fitness journey.

**Key responsibilities**:

- Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets
- Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
- Create a structure to ensure that the MSC team achieves their daily minimum performance criteria
- Assist with the delivery of sales training to develop the MSC team
- Achieve member retention and growth budgets on a monthly basis
- Support the Club and Regional Manager in developing initiatives to drive membership growth
- Support the Club Manager in developing the MSC fortnightly roster

**About you**:

- Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs
- An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling
- Previous experience of managing the customer journey to achieve successful customer outcomes - an understanding of customer retention strategies and metrics is highly regarded
- Previous experience of managing and mentoring a team
- Ability to set and motivate others towards a goal
- Experience using business computer systems
- Current First Aid and CPR certificates

**What we can offer you**:
A career in the fitness industry is a career like no other. With Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

**In addition, we offer**:

- A realistic OTE of $85,000 (made up of base salary, plus commission), plus super
- A complimentary all-access Goodlife membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines

Elevate your professional and personal growth withaccess to our industry leading learning and development content. Dive into the FLG Learning Hub, your one-stop shop for 90,000+ online courses From mastering languages to becoming a presentation pro, and from acing customer service to ruling social media, we've got what you need to excel. Plus, get excited with Blinkist Explore a curated collection of engaging reads to boost your brainpower anytime, anywhere. Get ready to unleash your potential and conquer new heights, both personally and professionally, with our exciting learning and development content

**About Fitness & Lifestyle Group**:
We are proud to be part of Fitness and Lifestyle Group (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.

**Our Commitment to Diversity and Inclusion**:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selv

  • Membership Manager | Balwyn

    1 month ago

    North Melbourne, Australia Good Life Health Clubs Full time

    Job Description About Goodlife Health Clubs: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of...

  • Membership Manager | Balwyn

    4 weeks ago

    North Melbourne, Australia Good Life Health Clubs Full time

    Job Description About Goodlife Health Clubs: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of...

  • Club Manager Balwyn

    3 weeks ago

    Melbourne, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Store Manager Lighting Specialists Balwyn

    3 weeks ago

    Melbourne, Australia Frontline Recruitment Full time

    **Store Manager** **Lighting Specialists** **Balwyn** **A leading retailer in the lighting industry, this well-established company has been providing high-quality lighting solutions for homes and businesses for over two decades. With a strong reputation for excellence, innovation, and customer satisfaction, the company continues to grow and expand its...

  • Member Support Consultant Balwyn

    3 weeks ago

    Melbourne Eastern Suburbs, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Member Support Consultant Balwyn

    3 weeks ago

    Melbourne Eastern Suburbs, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Membership Manager

    3 weeks ago

    Brisbane Northern Suburbs, Australia Goodlife Health Clubs Full time

    17-Apr-2024 FLG/1789426 Brisbane - Northern Suburbs - Category: - Sales- Position Type: - Full Time- Application Close Date: - 17-May-2024**About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate **97 premium**...

  • Membership Manager Caloundra

    3 weeks ago

    Brisbane Northern Suburbs, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Membership Manager Carseldine

    2 weeks ago

    Brisbane Northern Suburbs, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Member Support Consultant Balwyn

    3 weeks ago

    Melbourne, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Membership Manager Caloundra

    2 weeks ago

    Brisbane Northern Suburbs, Australia Goodlife Health Clubs Full time

    About Goodlife Health Clubs:As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than...

  • Membership Services Representative

    3 weeks ago

    Melbourne Northern Suburbs, Australia Zap Fitness 247 Full time

    Job Reference: - FLG/1784643- Posted on: - 20-Mar-2024- Application Close Date: - 19-Apr-2024**Zap Fitness 24/7** is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the...

  • Membership Services Representative

    2 weeks ago

    Melbourne Northern Suburbs, Australia Zap Fitness 247 Full time

    Job Reference: - FLG/1795960- Posted on: - 22-May-2024- Application Close Date: - 21-Jun-2024**Zap Fitness 24/7** is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the...

  • Membership Services Representative

    2 weeks ago

    Melbourne Northern Suburbs, Australia Zap Fitness 247 Full time

    Job Reference: - FLG/1795463- Posted on: - 20-May-2024- Application Close Date: - 19-Jun-2024**Zap Fitness 24/7** is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the...

  • Membership Services Representative Craigieburn

    3 weeks ago

    Melbourne Northern Suburbs, Australia Zap Full time

    Zap Fitness 24/7 is Australia's fastest-growing, fully-owned 24-hour gym chain with world-class facilities in over 56 points of presence across Victoria, South Australia, and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our people are passionate about...

  • Membership Services Representative Craigieburn

    2 days ago

    Melbourne Northern Suburbs, Australia Zap Full time

    Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our...

  • Membership Services Representative Broadmeadows

    2 days ago

    Melbourne Northern Suburbs, Australia Zap Full time

    Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our...

  • Membership Services Representative Broadmeadows

    3 weeks ago

    Melbourne Northern Suburbs, Australia Zap Full time

    Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our...

  • Membership Services Representative Lyndarum

    2 weeks ago

    Melbourne Northern Suburbs, Australia Zap Full time

    Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our...

  • GP | Balwyn North

    2 weeks ago

    Melbourne, Victoria, Australia Bupa Full time

    Bupa's global ambition is to be the world's most customer centric healthcare organisation. As a global healthcare enterprise, we have a proud history of caring for over 75 years and a clear purpose: "helping people live longer, healthier and happier lives and make a better working world".In 2023, we launched our Connected Care strategy, which is driving and...