Case Manager/ Client Services Manager- Aged Care

5 months ago

Ballarat, Australia Carer's Network Australia Full time

_**Building dreams for your future self**_

**Who are we?**

At Carer’s Network, we envision a future where all our clients feel empowered to live the life they want. Carer’s Network enable our clients to do so by tailoring our home support services to each client’s unique needs and requirements. Our client base has been rapidly growing, and we are currently expanding our team of dedicated, passionate Client Service Managers, who share the same core values as us and have a passion for helping people and want to strive in the healthcare field.

**About the Role**

As a Client Service Manager for our Home Care Package program, your main focus will be providing outstanding person
- centered care support to our clients, by building meaningful and genuine relationships with them and their families. You will ensure that they are receiving the care and support to empower them, so they can lead a life the way they choose.

**Your main responsibilities will include the following**:

- Responding to inbound calls from potential new customers about the services we provide and conducting assessments and reviews when there is a new client intake.
- You will guide our new clients through every step of the way during their onboarding process and provide ongoing support.
- Ensuring that all our clients care management, is proactively managed and their needs implemented and communicated, in line with the My Aged Care guidelines.
- Ensuring that all coordinating services and compliance are within business guidelines and meet quality standards.
- Ensuring exceptional high standards of report writing/case notes are all up to date and any concerns regarding your client are proactively managed.

**About you**
- Minimum of 2 years’ experience in a similar role with health-related qualifications.
- Must have great knowledge and understanding in Aged Care, Disability or Home and Community Care
- Highly motivated with strong interpersonal, problem solving and great communication skills.
- Must be able to build genuine and meaningful relationships with clients and have a genuine desire to deliver outstanding customer service in all interactions.
- Current Drivers license

**Why join us?**
- Exciting opportunity to join a small, high growth business.
- A challenging yet purposeful career in the Aged Care and Disability sector, by impacting and making changes to the lives of our vulnerable clients.
- A positive and supportive work environment, where your hard work never goes under appreciated.
- Company Car provided with all-inclusive costs.
- **Please note; as we are a registered NDIS care provider, Carers Network require all workers to undergo an NDIS worker screening check.**_

**Salary**: $70,000.00 per year

**Benefits**:

- Company car

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Clayton, VIC 3168: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Client Service Manager: 2 years (required)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (preferred)

Work Location: On the road

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