National Customer Standards Manager
2 weeks ago
**About us.**
Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.
Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.
**About the Role**
We are seeking to appoint a position to implement a sustainable customer service standards program. The National Customer Standards Manager will develop and drive our internal processes to further enhance the company's customer service strategy. If you thrive on challenges, this new career opportunity will require you to seek customer feedback, develop, implement and lead a customer focused strategy across the organisation. Based at our Parramatta office, and reporting to the National Parts and Services Strategy Manager, you would also be responsible for the following:
- Manage the NPS customer satisfaction program for company.
- Monitor performance with relevant and practical customer metrics. Develop and implement standards and best practices with the aim to achieve an expected quality and consistency of customer service.
- Analyse customer feedback and drive business improvement initiatives.
- Oversee the development of our Customer Service training packages.
**About You**
You are a results driven individual with exceptional engagement skills and the ability to use technology to initiate, recommend and plan our customer engagement strategies. To be successful in this role you will need:
- Previous experience in a customer service or project management role in a medium to large multi-branch organisation.
- Strong leadership and management skills with the ability to build effective partnerships with various stakeholders within the business.
- Ability to manage and deliver multiple projects in a timely manner.
- Professional communication skills with the ability to influence change.
- Excellent Microsoft suite skills to produce meaningful presentations and report on results.
**On Offer**
With long term career paths and personal development opportunities, Hitachi offers a challenging yet rewarding environment for all its employees. Along with this, HCA also offers:
- A competitive base salary
- Supportive management team
- A culture based on recognition of effort
-
National Customer Standards Manager
2 weeks ago
Parramatta, Australia Hitachi Construction Machinery Full time**About us.** ***Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and...
-
Team Leader National Operations
2 weeks ago
Parramatta, Australia National Heavy Vehicle Regulator Full time**About the role** - As the _**_Team Leader, National Operations _**_you will be responsible for leading the National Operations team to support the co-ordination of planning and delivery of national operations across a growing footprint of NHVR jurisdictions to ensure a nationally consistent, effective and coordinated regulatory response to identified risks...
-
National Quality Manager
2 weeks ago
Parramatta Park, Queensland, Australia ClearCompany Full timeThe CompanyThis leading Australian food manufacturer is renowned for its commitment to quality, innovation, and excellence. They have a strong focus on delivering top-tier goods to some of the most well-known retail and food service businesses, with a wide portfolio of well-loved Australian products. The company dominates their market nationally and operates...
-
National Manager
2 weeks ago
Parramatta, Australia Hitachi Construction Machinery Full time**About Us** Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after-sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping...
-
National Engineering Manager
2 weeks ago
Parramatta, Australia Hitachi Construction Machinery Full timeHitachi Construction Machinery Australia is a leading supplier of construction and mining equipment and is part of a global business. We are currently looking for an experienced Engineering professional with relevant industry knowledge and a strategic mind to contribute to the ongoing growth of the companies Hitachi branded range of construction, forestry...
-
Principal Prosecutor
2 weeks ago
Parramatta, Australia National Heavy Vehicle Regulator Full timePrincipal Prosecutor (NSW) **Title **Principal Prosecutor **Position Number **1659 **Reports to **Practice Manager, Central Region (NSW & **Division **Statutory Compliance ACT) **Direct **Paralegal Officer **Unit **Prosecutions **reports** **Job type **Permanent **Location **Parramatta, NSW **Salary per **$137,344.32 - $145,256.96 (excl. **Position...
-
First Nations Engagement Manager
2 weeks ago
Parramatta, Australia Cater Care Australia Cater Care Services Full time**Introduction**: About the role This Identified leadership role is an integral part of Cater Care’s People & Culture team and is responsible for advocating and driving meaningful change for First Nations people across our business and in the communities in which we work. In partnership with our established Reconciliation Action Plan (RAP) Working Group,...
-
Customer Service Manager
2 weeks ago
Parramatta, Australia Ampersand Full time**End date: 6 months** **Pay rate: $800 / day + super** **Location: Parramatta** **Primary purpose of the role**: - Lead a team to deliver frontline support services to NSW Government to enable the efficient and safe operation of workplace services. **Key responsibilities**: - Supervise and manage the team; mentoring and guiding team members to deliver...
-
National Quality Manager
2 weeks ago
Parramatta Park, Queensland, Australia West Recruitment Pty Ltd Full timeCall: 9689 8999West Sector: OperationsJob Summary- Western Sydney location- $140,000 - $160,000 + Super + phone + laptop- Industry leader in the Manufacturing SectorJob DescriptionAbout Your New Company:West Recruitment is excited to be partnering with a market-leading engineering business that provides bespoke safety products found in the manufacturing,...
-
Facilities Coordinator
2 weeks ago
Parramatta, Australia National Heavy Vehicle Regulator Full timeThe National Heavy Vehicle Regulator (NHVR) commenced operations in 2013 as the national entity responsible for regulating all heavy vehicles with a gross vehicle mass over 4.5 tonnes. The position will be based in Paramatta. NHVR employs more than 900 people across the ACT, New South Wales, Queensland, South Australia, Tasmania and Victoria. The Facilities...
-
National Supply Chain Manager
4 days ago
City of Parramatta Council, Australia West Recruitment Pty Ltd Full timeAbout This RoleWe are seeking a highly skilled and experienced National Supply Chain Project Manager to join our team at West Recruitment Pty Ltd. As a key member of our high-performing team, you will play a critical role in driving business growth and improvement through effective project management and supply chain operations.Responsibilities include...
-
Customer Partner
2 weeks ago
Parramatta, Australia Northcott Full timeCustomer Partner position available in North Parramatta. - 5-weeks leave, gym membership and an insurance discount! - Use your interpersonal skills as a central point of contact with customers. Northcott's North Parramatta team offers a temporary full-time position until September 2025. We offer outstanding benefits, including five weeks of leave, gym...
-
Principal Vehicle Monitoring Systems Officer
3 weeks ago
Parramatta, Australia National Heavy Vehicle Regulator Full timePrincipal Vehicle Monitoring Systems Officer **Title **Principal Vehicle Monitoring Systems Officer **Position Number **1992 **Reports to **Manager Vehicle Monitoring **Division **Operations **Direct **Nil **Unit **Compliance Operations **reports** **Job type **Permanent **Location **Parramatta **Salary per **$128,887.00 - $140,851.00 (exc **Position...
-
Customer Service Retail Manager
2 weeks ago
Parramatta, Australia Colette by Colette Hayman Full time**About Us** Colette by colette hayman is one of Australia's most loved fashion accessories brands, dominating the market in all aspects! Influenced by international catwalk trends, the brand epitomises fast fashion, offering the hottest range of fun, stylish and deliciously affordable accessories, handbags and jewellery for the fashion conscious style...
-
National Engineering Manager
7 days ago
City of Parramatta Council, Australia Hitachi Construction Machinery Co., Ltd. Full timeHitachi Construction Machinery Australia is a leading supplier of construction and mining equipment and is part of a global business. We are currently looking for an experienced Engineering professional with relevant industry knowledge and a strategic mind to contribute to the ongoing growth of the companies Hitachi branded range of construction, forestry...
-
Manager, Customer Foundations
2 weeks ago
Parramatta, Australia NSW Department of Communities and Justice Full timeDivision: Estate Management- Location: Parramatta, NSW, AU, 2150- Req ID: 70184**Manager, Customer Foundation - NSW Trustee and Guardian** - Ongoing full-time vacancy. - 35 hours per week. - Location: Parramatta. Flexible and hybrid working options available. - Clerk Grade: 9/10. Base salary $120.859p.a. to $133,183 p.a. plus superannuation and annual leave...
-
National Security Manager
2 weeks ago
Parramatta Park, Queensland, Australia West Recruitment Pty Ltd Full timeCall: 9689 8904West Sector: OperationsJob Summary- Base - $125k + Car Allowance $15,750 + Super 10.5% + Target- Western Sydney Location- Near New SiteJob DescriptionYour new employer...One of world's largest freight & transportation services is now looking for a grounded & skilled National Security Manager for one of its busiest sites.This role is key to the...
-
Customer Relations Team Manager
2 weeks ago
Parramatta, Australia HSBC Full time-Job description **Some career choices have more impact than others.** At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...
-
Business Support Officer
2 weeks ago
Parramatta, Australia National Heavy Vehicle Regulator Full timeBusiness Support Officer **Title **Business Support Officer **Position Number **1708 **Reports to **Director Central Region **Division **Operations **Direct **Nil **Unit** **reports** **Job type **Permanent **Location **Parramatta **Salary per **$74,525 excl. superannuation **Position Classification **USS4 **annum** **Who is the National Heavy Vehicle...
-
National Engineering Manager
7 days ago
City of Parramatta Council, Australia Hitachi Construction Machinery Australia Full timeNational Engineering Manager - Construction & Mining EquipmentPay CompetitiveLocation: Parramatta/New South WalesEmployment type: Full-TimeJob DescriptionReq#: XP8QHHitachi Construction Machinery Australia is a leading supplier of construction and mining equipment and is part of a global business. We are currently looking for an experienced Engineering...