Performance Excellence Consultant

4 months ago

Melbourne, Australia National Australia Bank Full time

Performance Excellence Consultant

**Performance Excellence Consultant**

**Job no**: 793761

**Business unit**: Personal Banking

**Primary position location**: 330 Collins St, Melbourne, VIC

**Work type**: Permanent Full time

**Region**: VIC- Melbourne CBD

Permanent, Full-Time opportunity based in Melbourne

It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

**The role
- This is a unique experience to have a huge impact on our Premier customer strategy
- Opportunity to support the establishment and high performance of a new Premier area of expertise and build new ways of working.

As the Performance Excellence Consultant for Premier Banking, you will support the delivery of NAB's strategic ambition to be the leading bank for Premier (mass affluent) customers by supporting expert colleagues to deliver a great customer experience, turning customers into advocates, engaging our people, and generating attractive returns.

Our Premier Banking team will provide expertise (~ 50 colleagues across Australia) to meet the Everyday Banking, Broker and Proactive Engagement needs of Premier customers.

Partnering with Premier Banking leaders, you will drive best practice and consistency of activities nationally and with execution of strategic initiatives, communications, and planning.

You will also focus on driving best practice risk management across a broad range of risk, compliance, and control activities to contribute to uplifting the overall risk environment for Retail.

**Your responsibilities
- Influencing and coaching colleagues to optimise the onboarding process, improve speed to accreditation and proactive coaching to lift capability to better serve our customers
- Partnering with leaders to ensure the highest levels of customer experience & satisfaction
- Growing the leadership capability of the managers in the Premier Banking teams, using Distinctive Leadership models to build strong leaders and embed discipline to uplift overall performance
- Understanding the drivers and actions that impact Premier Banking business performance
- Coaching and consulting leaders, focusing on deposit growth, engagement of broker introduced customers and proactive engagement with Premier customers and, supporting our strategies to drive growth through uplifting performance
- Building relationships with key stakeholders, and coaching colleagues on risk, leave, onboarding, learning, and other areas of the business where required to support the branch businesses performance

**What you will need
- A deep understanding of Retail operations, systems, and processes
- Strong Leadership capabilities, passion for coaching and development of colleagues
- A strong understanding of Retail Risk, Policies, and Processes
- 5+ years' experience in our distribution channels (ideally Retail Banking business)
- Experience and commitment to driving excellence and quality outcomes in the branch environment. In depth understanding of everyday banking products and services
- A strong understanding of Retail branch operations, systems and risk policy and processes.

**Make a difference through your work**
At NAB, we work together to deliver exceptional outcomes that exceed our customers' expectations. We are an ASX listed organisation that has been serving Australian communities for more than 160 years. We are investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you'll be part of a team that is helping to solve some of society's biggest challenges.

**A diverse and inclusive workplace works better for everyone**
We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect, and grow.

**More focus on you**
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To le

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