Client Advisor

**Client Advisor**:

- **Traralgon**:

- **Permanent, Part-time**

**What you do matters**
- Are you looking for a job that truly makes a difference in the lives of others? Join Benetas and be a part of our mission to help older Victorians live their best lives.
- We’re looking for a **Client Advisor** to support the case management of our clients. Reporting to the Regional Operations Team Leader, this role will manage Home Care Package recipients and other Benetas clients. Your focus will be to build an inspiring culture within the team and develop a positive client experience in collaboration with the client services coordinator.

**A typical day will have you**:

- Provide packaged and private clients with appropriate information relating to their needs
- Undertake client intake and assessments, including planning, monitoring and regular reviews
- Assist clients in understanding of their package spend and the choices available to them
- Practice within applicable legislation while recognising and respecting the client’s right
- Actively promote and refer clients to Benetas services
- Implement best practice quality models of assessment, care plan development, implementation and evaluation

**We’re looking for someone with**:

- Tertiary qualifications in allied health or social services-related discipline or related experience, essential
- Demonstrable experience in case management of government-funded packages, community resources, and relevant legislation in the provision of aged care services
- Excellent customer service skills
- A proven ability to take a holistic approach to client needs and service delivery
- Exceptional interpersonal and communication skills to demonstrate empathy and understanding to older clients and their families
- A positive and proactive approach to working collaboratively within a team and the broader community
- An understanding of the issues experienced by aged care clients and their carers in the home and the differing social, spiritual and cultural needs of clients
- The ability to use initiative and work under pressure
- Competency in Microsoft Word and Excel programs

**Why work with us?**
- Permanent, part-time
- Not-for-profit salary packaging for $15,800 per year for general bills and expenses, plus an additional $2,500 for meals and entertainment - offering you more take home pay with less tax
- A proven history of internal career progression and opportunities for you to move within Benetas so your story with us continues
- Paid training hours to build your skills

**Interested in applying**:
**What do we do? We care - in a big way**
- We make a difference - We have been caring for older Victorians for over 70 years, providing a safe and supportive services that cater for all.
- Benetas is a leading not-for-profit organisation dedicated to actively working with older Victorians, their friends and carers through a range of residential aged care, primary care and in-home services - all across Victoria. By working with our values in mind - Respect, Responsibility, Community, and Spirit, we are able to care for and celebrate every client and resident for being the incredible individual that they are. Not only do we celebrate our residents, but we celebrate each other.

**Have meaningful career with Benetas where the work that you do will really matter. Should you apply? It is a yes from us