Manager - Cloud Systems

3 weeks ago

Brisbane, Australia Public Sector People Full time

Temp Contract until June 2024 | Brisbane CBD | $85 per hour + super

Queensland State Government | Flexible working arrangements

**About the role**:
In this role you will manage the delivery of Cloud platform services to ensure clients have consistent, high quality access to their information needs. This includes providing technical leadership to the cloud team and having commercial conversations with business areas to anticipate and enable relationships with external delivery partners.

You will be overseeing a specialist team of 5 people which requires you to build productive relationships with stakeholders across the branch.

**The department**:
The department currently consist of 75 staff

**Key responsibilities for the role**:
Oversee cloud development activities across the department, directly supporting delivery within the cloud team and guiding development conducted in federated IT teams across the department.

- Provide leadership to staff and contractors and encourage a team approach to achieve organisational goals including the provision of performance feedback and counselling to staff/contractors through formal and informal performance management systems.

**Further responsibilities**

Develop strategies to address increased demand for services balancing internal capacity, service contracts and customer objectives.

Setting, and providing oversight to ongoing development of, operational standards and procedures which ensure effective performance and quality in the services delivered to clients.Demonstrate strong negotiation with customers in a way that enables the customer’s needs while facilitating the shift to external delivery.Develop, promote and maintain an effective model of tiered IT support services in order to deliver departmental business outcomes.Monitor trends in work demands, analyse data to anticipate future workload for the team, and take action to manage workload. This may include both internal and external delivery options.
- Performs other essential duties and tasks specific to the position as would be reasonably required.

**Essential requirements**:

- Power Platform, Dynamics 365, Microsoft 365, Microsoft.NET, Microsoft Azure stack, DevOps and agile methodologies.
- Manager/ Team Leader experience
- Government experience preferred
- Certification in Agile, Cloud Platforms and/ or other ITSM frameworks

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