Controller, Health Service Operations

3 weeks ago


Melbourne, Australia Department of Health Full time

Location: Melbourne | CBD

Job type: Full time / Fixed term contract until 31 December 2023

Organisation: Department of Health

**Salary**: $267,446 - $384,540

Occupation: Executive Management

Reference: VG/DH/CSI/637093

***:
The Controller - Health Service Operations is the most senior executive responsible for leading Commissioning and Systems Improvement arrangements to support the health system to prepare for, and respond to, health service operational impacts, including those associated with significant incidents and emergency situations (e.g. public health emergencies, such as pandemics, epidemic thunderstorm asthma and vector-borne disease and natural disasters, such as fires and floods). This role provides leadership in monitoring health system demand and capacity (including workforce availability) and facilitating business continuity and service sustainability (including access and flow) through system coordination and collaboration especially when there is the potential for regional or system-wide impact.

Reporting directly to the Deputy Secretary, Commissioning and System Improvement, the position is accountable for:

- implementing safe and effective arrangements to support health system business continuity, including in response incidents and response to, and recovery from, emergencies, in alignment with the department's Business Continuity and Emergency Management policies and procedures
- maintaining a robust seven-day operational structure that provides real-time support to identify, mitigate and manage emerging service delivery/operational risks or issues across the health system
- ensuring all decision-making relating to, health service access and delivery, including system demand and capacity management, is informed by best-practice and evidence-based clinical expertise.

The role also performs a critical sector-facing engagement function, leading regular executive-level stakeholder engagement forums and representing divisional and health system service continuity interests in formal department emergency management structures.

On behalf of the Secretary of Department of Health / State Controller - Health and the Deputy Secretary, Commissioning and System Improvement, the role is the highest point of escalation for senior executive-level sector stakeholders for issues relating health service business continuity and service delivery, including those impacts arising from incidents and emergencies. The role holds primary accountability for ensuring timely and accurate advice is provided to the Deputy Secretary, Secretary of Department of Health / State Controller - Health, and Minister/s on emerging issues and risks facing health service operations arising from incidents and emergencies.

The Controller - Health Service Operations works closely with the Emergency Management branch responsible for delivering the departments emergency management functions to ensure alignment with state and department doctrine, processes, and procedures.

On behalf of the Secretary of Department of Health / State Controller - Health and the Deputy Secretary, Commissioning and System Improvement, the role is the highest point of escalation for senior executive-level sector stakeholders for issues relating health service business continuity and service delivery, including those impacts arising from incidents and emergencies. The role holds primary accountability for ensuring timely and accurate advice is provided to the Deputy Secretary, Secretary of Department of Health / State Controller - Health, and Minister/s on emerging issues and risks facing health service operations arising from incidents and emergencies.

The Controller - Health Service Operations works closely with the Emergency Management branch responsible for delivering the departments emergency management functions to ensure alignment with state and department doctrine, processes, and procedures.

**Are you**
- A proven leader of people in the public sector or public health, who is focused on achieving public outcomes for all Victorians?
- Able to think through complex information to identify potential risks or gaps in a time pressured environment?
- An outstanding communicator who is capable of influencing and collaborating with stakeholders at all levels?

**Mandatory Vaccination Policy**

**HOW TO APPLY**:
For this position, you are not required to address each of the key selection criteria in a separate written document.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.



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