Domestic Support Worker

6 months ago

Moreton Bay, Australia AkinCare Full time

**Domestic Support Worker**
**Reviewed Annually**
Casual role : paid in accordance with the National Employment Standards and the Social, Community, Home Care and Disability Services Industry Award (MA000100). With the opportunity for Permanent Part Time or Full time in the future.

**Company Overview**
AkinCare is a disability cleaning, support and maintenance passion project, born from the need for professional, reliable, real in home supports. We support, encourage and empower people to live a full and participative life; contributing to community and having a real, fulfilling lived experience regardless of what hurdles they may face.

**Reporting Relationships**
Reports to: Directors, Line Managers
Direct Employees: Nil

**Primary role**
As a casual domestic support worker your main role will include supporting participants on the NDIS, DVA or Aged Care packages to maintain a clean and hygenic environment at home. We have a set list of tasks that are required to achive this, and it is just daily maintennance tasks, similar to how you would clean at home. No two days are the same as clients may request you assis them on projects, like organising cabinets or clothes etc and this can sometimes take up the whole shift in which case you would just pick up the cleaning next time. This is a support role, meaning you are not a maid or a cleaner you are their to assis the particpant with the domestic tasks they cannot do themselves and the long term goal for any particapnt would be working towards independancy.

**Duties & Responsibilities**
1. Skills, Knowledge, Abilities & Attitude Required:
Must have a able to build connections with people, as having poeple in your home can be quite exposing and makes us feel vulnerable so we like our clients to feel at ease as possible. we are a judgement free zone and just get on with the task of helping people. All cleaning equipment & products are fully supplied to you. You also must be eligible for the following:

- Working with Children (Blue Card) & Disability Services (Yellow Card).

2. Must comply with supervisors at all times and are to fulfil the following duties as required
- a) Carry out daily duties as set out by clients Service agreement
- b) Always act in the best interest of the participant
- c) Show up to work promptly and conduct yourself in a professional manner by compliance with All policies & Procedures.
- d) Report all near misses, incidents, accidents, confrontations complaints in relations to

Quality, Safety and Environmental to AkinCare Management at the first available opportunity and provide written statements/incident reports or evidence as required.

3. Ensure any required paperwork is completed within the requested 4me frames.
- Timesheets, Case notes, Incident reporting, requests etc

**Selection Criteria**
1. Drivers License and be able to pass a police check
2. Emotional maturity & resilient
3. Accountability, ownership & dedication
4. Compassion for people
5. Not be excluding from obtaining a Blue & Yellow Card
- **AkinCare Support & Services Key Accountabilities**_

The responsibilities, duties and KPIs for the role are defined under AkinCare’s five (5) Key Results Area, as listed below.

1. Internal Efficiency: To ensure that we provide the most responsive and efficient service to our participants within an individualised funding framework.

2. People and Capability: To attract and retain a workforce with the appropriate skills and attributes (both paid and unpaid) to deliver our services.

3. Participant Outcomes/Service Delivery: To provide quality, person centred support, which promotes the independence, choice and inclusion of people with disability.

4. Financial Sustainability and Business Performance: To maximise efficiency and minimise waste.

5. Quality Management and Improvement: A commitment to strategies focused on quality and continuous improvement over time.

**Key Result Area - INTERNAL EFFICIENCY**

Responsibilities and Duties

Key Performance Indicators (KPIs)

1. Ensure effective communication channels with other staff, supervisor, management, participants, carers and other relevant stakeholders.

1. Ensure accurate notes are kept. These notes are to be completed at the end of EVERY shift

2. Incidents are reported and finalised in our employee app

3. Remain compliant at all times by staying up to date with required training both physical and online. Providing new copies of expired documents in a timely manner

2. Ensure a positive public image of AkinCare Support & Services

4. All business activities comply with Akin Care Support & Services’ Code of Conduct, regulatory and legislative requirements and ethical practices. Especially when wearing AkinCare Uniform outside of work hours

5. Policies and procedures are adhered to.

6. Displays honesty and truthfulness, confronts problems quickly and displays strong commitment to organisational success and inspires others to make and achieve goals.

3. Maintain appropri

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