Technical Delivery Manager

7 months ago

Sydney, Australia Appian Corporation Full time

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

Appian is looking for a hands-on Technical Delivery Manager to provide post-sales ownership over multiple accounts and support our growing business. As a leader within Appian's Customer Success organisation, you will be responsible for the delivery of projects utilising Appian's cutting edge technology. Your focus will be spread across multiple customers and you'll work directly with key project and executive stakeholders throughout the entire project life-cycle to ensure client satisfaction and adoption. You will also play a significant role in supporting new business software and services opportunities.

**To be successful in this role, you will**:

- Oversee the delivery of Appian projects to ensure deployment matches client executive and business sponsor expectations
- Mentor a team and manage multiple large-scale projects simultaneously, nurturing them from inception to launch while collaborating with stakeholders and establishing realistic development guidelines
- Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support
- Work with delivery partners within region to augment Appian-led engagements with partner resources as well as to supplement partner-led engagements with Appian resources

**Some of the tools and resources we will equip you with include**:

- **Training**: During your first few weeks of joining Appian, not only will you go through comprehensive onboarding and Appian training, but you will also complete a CS specific bootcamp to prepare you for your first client project
- **Growth**: Continuous learning opportunities are a key focus for our department. Whether it is company-wide weekly knowledge shares, biweekly continuing education sessions led by fellow CS members, guild participation, or free online trainings, there is always somewhere to turn for technical and professional growth
- **Career**: CS career planning concentrates on three main tracks - technical, focus, and business - and it's up to you to decide where your passions lie. Each employee will be matched with an advisor who will be your go to resource for all career questions and guidance. They can help with anything from questions about promotions to which track is right for you
- **Culture**: Appian's customer success group is quickly expanding but the culture continues to make the department feel like a small community. Monthly social events are planned virtually and in person while our First Year Experience (FYE) group concentrates on creating a smooth transition for all new employees entering the working force for the first time

**Basic Qualifications**:

- BS in Computer Science, Engineering or related field/degree in addition to 8+ years of experience
- You have experience supporting pre-sales activities with your ability to quickly understand processes and to develop technical solutions to support client business strategy
- You're well versed in the Commercial market, buying cycles and understand contract vehicles, task orders, and know how to respond to RFPs
- Prior experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI)
- Experience coding, building and/or integrating web services, data integration architecture, designing complex solutions, and/or designing databases
- Experience with Business Value Analysis and leading customers towards measurable ROI
- Experience with Agile project management, especially at scale
- Excellent communication skills and ability to keep the lines of communication open by circulating reports that keep stakeholders in the loop on project status and in-sync with the latest development schedule and priorities

**About Appian**

**Follow Appian**: Twitter, LinkedIn.
- Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or

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