Reservations Coordinator

**About us**
The Executive, The Gateway and The Anchorage Hotel & Spa are owned by The Wests Group Australia, a Newcastle owned and operated (not-for-profit) membership-based organisation. The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights.
We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits. Being an employee of The Wests Group will give you access to the following perks and benefits:

- Paid Parental Leave including 12 months of maintained superannuation
- 5 days Wellbeing Leave - proactively manage your wellbeing
- Flexible work option
- 17.5% annual leave loading
- Paid traineeships and leadership development courses
- 40% off club meals while on a rostered shift
- $25 per month for an all-access Balance Collective membership (access to all clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added bonus, this offer extends out to your partner as well
- Discount accommodation rates at The Executive, The Gateway and The Anchorage Hotel & Spa
- Discounted nib Health Insurance
- 24/7 Employee Assistance Programs
- Free annual flu vaccinations

**About the position**
We are seeking an enthusiastic and customer-oriented Reservations Coordinator to join our hotel operations team. Based at The Executive in New Lambton, this casual position is crucial to providing an outstanding first impression to our guests -before, during and after their stay. The successful applicant will work in a small team overseeing the reservations of all 3 properties in our portfolio -The Executive, The Gateway and The Anchorage Hotel & Spa. Key accountabilities include:

- High level of attention to detail, expansive product and system knowledge.
- Maximise revenue by upselling and converting new enquiries.
- Anticipate and exceed our guests' needs and expectations.
- Work in collaboration with all departments to ensure seamless and smooth guest experiences.
- Confidently respond to queries regarding property facilities/services, availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Accurately input and access data in the reservation system.

**This casual position will be 2-3 shifts on average between Monday - Saturday. Occasional work on the Public Holidays may also be required (Public Holiday rates will apply).**

**Certifications required**: RSA

Please be advised, this role requires a Criminal Check to be completed during the pre-employment process. Wests Group cover the cost of this check.

**About you**
- Demonstrated experience working in a hotel or resort environment.
- Professional phone manor, excellent attention to detail and strong administration skills.
- Sense of urgency, ensuring all reservation enquiries are handled efficiently, professionally and in an engaging manner.
- Strong organisational skills and ability to prioritise workload.
- Ability to upsell Hotel and Spa services to maximise revenue.
- Resilience with the ability to work in a fast-paced work environment.
- A genuine passion for hospitality and providing exceptional guest experiences.