Pass Office Team Leader

4 weeks ago

Canberra, Australia The Department of Parliamentary Services Full time

**Pass Office Team Leader**:
**Job Details**:
**Job Title**: Pass Office Team Leader

**Employment Type**:Ongoing

**Classification**: Parliamentary Service Level 4

**Closing Date**: 11:30pm AEDT, Monday 4 December 2023

**The Opportunity**:
The Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Service Level 4 Pass Office Team Leader within Security Enabling Services Branch.

The Security Division at the Department of Parliamentary Services (DPS) has oversight of Personnel and Access Security Services across the Australian Parliament House (APH) precinct. Security services includes access management (including the Pass Office), physical and personnel security, systems and capability, policy, governance, business continuity and risk management.

We work closely with diverse stakeholders who have unique needs and engage with our service delivery. We liaise extensively with other federal agencies and parliamentary departments to manage security at APH. The Division is committed to the professional development and establishing a career pathway for our staff.

We actively encourage cross-functional collaboration across a range of projects to deliver a complete and well-rounded security framework that includes policy and procedure development, electronic systems management and process implementation, risk management, access management, personnel (vetting) and physical security and compliance monitoring.

**Who we are looking for**:
Security Enabling Services Branch is seeking a highly motivated, professional and service focused team member to be part of the Pass Office Team.

As Team Leader of the Pass Office, you will have strong interpersonal skills, well developed communication skills, sound judgement and an aptitude to perform in a collaborative and energetic environment. In addition to this you will be able to demonstrate your organisational ability and your ability to provide a high level of customer service/support.
- a keen eye for detail
- strong critical thinking skills
- ability to ingest and synthesise information, and

**Job Specific Requirements**
- The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.

**Duty Statement**:
**Classification**:Parliamentary Service Level 4
**Branch**:Security Enabling Services Branch
**Section**:Personnel and Access
**Immediate supervisor**:Manager Pass Office

Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 4 classification. The duties will include, but are not limited to, the following:

- developing and maintaining professional and constructive relationships with all internal and external customers, delivering exceptional customer service and results (in a team environment)
- outstanding communications skills, with the ability to provide information and advice to a range of stakeholders in a timely manner
- organising, prioritising and delegating work for the team using available resources in a timely manner to administer access into the Australian Parliament House
- working co-operatively in a flexible manner, sharing ideas and encouraging teamwork and dealing with conflicts effectively
- maintaining records in compliance with DPS records Management policy.
- Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice._

**How to apply**:
Please upload a one page pitch (500 words maximum) describing how your skills and experience would contribute to the role and work of the department.

Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.

**Our purpose and values**:
We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.

Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences - all ma

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