Cx Researcher
2 weeks ago
**Role**:CX Researcher
**Department**: CX Research
**Reporting**:Head of CX Research
**Location**: Brisbane - No WFH option
**Remuneration**: Base $60-80K
**Start date**: August 2023
**Job description**
As a CX Researcher, your main goal will be to perform various qualitative research tactics to uncover user behaviour, needs and motivations online based on the Conversion Kings Customer research processes and templates.
Your insights will inform our clients' website conversion strategy by executing the proven research tactics and following industry best practices. No two days will be the same with a variety of client projects & timelines which means time-tracking accurately is one of the top priorities of the role. We pride ourselves on our quick turnaround of CX work so accuracy in fast work is a must.
**Key responsibilities**
It is essential you have experience in:
- **Usability studies - **Scoping, Planning, Facilitating and Reporting
- **Customer surveys - **Converting qualitative survey data in quantitative insights and providing actionable recommendations.
- **Session recording** - Setting up and analysing session recordings on key areas of website fallout.
- **Competitor reviews - **Performing competitor analysis to understand different conversion strategies online.
- **Information architecture -** Proposing new information architectures through card sorting activities.
- **UX/UI Website reviews - **Evaluating websites and providing recommendations based on UX & Conversion best practices.
- **Project management -** Managing timelines and deliverables for various projects that are running concurrently.
- **Analysis - **Synthesising findings in clear, concise and actionable ways.
- **Presentation -** Presenting user research to key stakeholders in an engaging manner.
**Further requirements**
- Familiar with MECLABs
- Familiar with Baymards
- Google suite (Sheets, Slides, Docs, Drive)
- Have used a Project Management system before
- Proficiencies in using software such as Hotjar and SurveyMonkey.
**Customer research**
- 2+ years experience in UX and CX research, including: Surveys, UX Reviews, Sessions recordings, Usability Studies, Competitor Analysis, Information Architectures.
- Ability to synthesise findings and communicate them to the rest of the team and to key stakeholders in clear, actionable and engaging ways.
- Comfortable with planning, scoping, conducting, analysing and communicating research.
- You enjoy collaborative work in a dynamic, data-driven and creative environment.
- Experience with A/B Testing.
**About Conversion Kings**
**Salary**: $60,000.00 - $80,000.00 per year
Schedule:
- Monday to Friday
Application Question(s):
- Are you willing to work from the office Mon-Fri?
Work Location: In person
