Academic Proctor

**POSITION NUMBER**

3927
- **DEPARTMENT**

Bridging and Preparatory
- **ROLE TYPE**

Non-teaching
- **JOB TYPE**

Casual
- **LOCATION**

Preston
- **APPLICATIONS CLOSE**

31 January 2025**ACADEMIC PROCTOR**:

- **$37.70 per hour + Superannuation**:

- **Casual Position - Weekday evenings 4pm - 9pm and Saturdays 2 shifts 8am - 1pm or 1pm - 6pm Available.**:

- **Preston Campus we are close to public transport and provide safe secure onsite parking, onsite Café & restaurant with a gym facility, hair salon & we are only a 2min walk to Preston market.**

**About the Organisation**:
Melbourne Polytechnic is a learning organisation that has been delivering vocational training since 1912. Learning at Melbourne Polytechnic is a unique experience with an applied focus. delivered by teachers with real-world experience and expertise.

At Melbourne Polytechnic we are committed to providing high quality, innovative, applied and future focused, purposeful education and training to students, industry and communities. Our teachers are passionate and established in their professions and look guide students in theirs. We know that circumstances can create barriers to learning, so we offer our students personalised pathways, flexible study options and learning support.

**About the Role**:
The Academic Proctor role is a customer-facing role providing excellent customer service to a high volume of external and internal clients. The level of service this role provides to the client base will contribute to Melbourne Polytechnic’s reputation and market position as a Pearson Centre of choice and preferred service provider.
The Academic Proctor performs administration of the testing services under strict compliance guidelines including the onboarding, invigilation and closing of tests.

**Duties**:

- The Academic Proctor is responsible for providing excellent customer service (including
complaint resolution) to a high volume of external and internal clients to ensure testing clients
are registered for testing, scheduled for testing and to ensure testing days are a positive
experience for clients.
- Actively supervise and coordinate all aspects of a test session, including customer admission,
sign-in and test delivery
- General administration and office related tasks

For a full list of key responsibilities and duties, please view the **position description**.

**Skills and Experience Required**:

- A current Working with Children Check Card (Employee).
- Demonstrated experience in collaborating with colleagues in a customer service environment
including the ability to contribute positively and collaborate well as a team member.
- Demonstrated excellent communication and interpersonal skills.

**How to Apply**:

- Current CV
- Cover Letter (Please ensure that you address the Key Selection Criteria outlined in the **position description**)

For further information on the role, please contact the hiring manager

A National Police Check is required for the successful applicant.

**Recruitment Agencies**:
Please be aware for us to engage with you, we require internal pre-approval and you must be on the State Purchasing Contract (for Victorian government common use goods and services). We will engage with you and your agency once we have the approvals.

**Diversity and Inclusion**:

- Melbourne Polytechnic is proud to be an equal opportunity employer committed to being a child safe organisation, by ensuring that children and young people are protected from abuse or harm._