Usher

4 weeks ago

Sydney, Australia ICC Sydney Full time

Australia's premier convention, exhibition and entertainment precinct, ICC (International Convention Centre) Sydney is a world class brand, managed by a close-knit family of extraordinary people.

More than a venue, we are a community of passionate professionals that place our people first.

**About the Role**:
ICC Sydney are looking for enthusiastic and reliable **Casual** **Ushers**to join our Customer Service team, working across ICC Sydney’s Convention Centre, Exhibition Centre, and ICC Sydney Theatre. These positions will be responsible for all frontline customer service across the various events held at our venues.

Customer Service Ushers are the first point of contact for all clients and delegates attending events at our venues, it’s important that our team are aligned with the following duties:

- Greet patrons upon entry and exit of the venue.
- Monitoring patron conduct to ensure a safe and secure environment for all guests.
- Manning of the Customer service desk and cloakroom duties.
- Provide information, direction and assistance to patrons locating facilities such as rest rooms, retails outlets, theatre seating and VIP functions.
- Aid clients and delegates under discretion from the Senior Manager, Customer Service.

**Required Skills & Experience**:

- Demonstrate prior experience in customer facing roles and have a passion for customer service.
- Provide a world-class, friendly experience to all clients and visitors.
- Have immaculate personal presentation and grooming to meet 5 Star Standards.
- Flexibility to work a 7-day rotating roster.

**Why ICC Sydney?**
- Free and fresh daily meals.
- Heavily discounted car parking and dry cleaning.
- Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
- Access to discounted or complimentary event tickets.
- Regular professional development and learning opportunities.
- We encourage your work life balance and offer flexibility to suit you.
- As an international company, ASM Global can offer future career opportunities throughout our global network of venues.
- CBD location close to public transport and in the heart of the Darling Harbour precinct.

Through its policies and team member benefits, ICC Sydney is committed to prioritising equitable, sustainable, and innovative practices for all team members and visitors. This includes people with disabilities and all abilities, First Nations People, people across all generations, LGBTQIA+ people, new Australians as well as parents and carers and their families (from any family structure). A diverse, in-house team of passionate professionals fosters an environment of collaboration, inclusion, and service excellence.

**What to expect next**:
At ICC Sydney, we trust your resume covers your skills, but we’re also looking for like-minded passionate, warm, and friendly people to continue to build on our strong culture.

To be eligible for employment you must have valid working rights in Australia.

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