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Field Service Technician

5 months ago

Emu Plains, Australia Wirtgen Australia Pty Ltd Full time

Wirtgen Australia is part of the Wirtgen Group, a global group of companies consisting of product brands such as WIRTGEN, VÖGELE, HAMM, KLEEMANN and BENNINGHOVEN in the construction machinery sector. Wirtgen Group employs more than 8,000 employees worldwide with five main manufacturing plants in Germany, local production facilities in Brazil, China and India, 55 distribution and service offices and over 150 authorised dealers globally.

As an industry leader, we offer customers mobile machine solutions for road construction and road rehabilitation, plants for mining and processing minerals or recycling material and for the production of asphalt.

**About the role**

Wirtgen Australia is seeking Field Service Technicians to support our Maintenance Team located in Emu Plains, New South Wales. This role is a full-time permanent position and reports to the NSW/ACT Service Manager. This role will be responsible to carry out quality and timely maintenance, servicing, repair, new machine builds and commissioning/training of all Wirtgen Group machinery within a Wirtgen workshop or customer site location.

**Key Responsibilities include**:

- Servicing, maintenance and repair of Wirtgen Group machinery as allocated by the regional Service Manager
- Preparation of new machine build requirements
- Commissioning/training of Wirtgen Group machinery
- Diagnose machine issues or customer complaints and assist in finding solutions
- Conduct machine inspections and develop a scope of repairs as required
- Liaise with the regional Service Manager to update on job progress and completion times
- Report any job issues or areas of concern to the regional Service Manager
- Only operate plant and mobile equipment within the limits of competence training and verification
- Complete accurate and timely administrative tasks in relation to service activities including but, not limited to submitting job sheets, timesheets and credit card statements
- Utilise and maintain workshop tooling in accordance with working specifications and conditions
- Maintain a safe working environment in both the workshop and field service vehicles with an acceptable level of housekeeping
- Ensure correct use and maintenance of Personal Protective Equipment (PPE) at all times and that Work Health & Safety (WHS) regulations are met
- Assist in the training of Apprentices and other staff as required.

**About you**
- Australian/New Zealand recognised trade qualification (Mechanical or Electrical);
- Proven experience within a Service Technician role for minimum 2 years;
- Unencumbered Drivers Licence;
- Basic computer skills with ability to operate Outlook and in-house service programmes;
- Must be able to communicate well with co-workers and customers;
- Must be able to work under pressure and to a deadline in some situations;
- Ability to maintain a high level of accuracy, including high attention to detail;
- Willing to learn and take direction.

**Job Types**: Full-time, Permanent

**Salary**: From $78,000.00 per year

Schedule:

- Monday to Friday

Application Deadline: 10/02/2023