Customer Service Officer- Braddon, Belconnen and

2 weeks ago

Canberra, Australia Hearing Australia Full time

**Hearing Centre Receptionist - Braddon, Belconnen & Tuggeranong**
- **Permanent part time opportunity - 24 hours per week**:

- **Located in our Braddon, Belconnen & Tuggeranong Centres - you will be working across the centres based on business’ need**:

- **This role will help clients access our services and achieve great hearing outcomes**

Hearing Australia is looking for an experienced receptionist to join our genuine work family in our Bathurst and Orange Centres. In this role, you will see how you positively change someone’s life through your work. This is not your typical administration job

Our centres are open on Saturdays, so availability to work Saturdays in advantageous.

**What Hearing Australia have to offer**
- Attractive salary package includes a generous 15.4% superannuation
- Good work/life balance, great team and lots of learning potential
- 12 weeks paid parental leave for primary caregivers and 3 weeks paid parental leave for secondary caregivers
- Employee recognition awards program
- Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)
- Annual flu vaccination

Hearing Australia is Australia’s largest provider of Government funded hearing services with a reputation for excellence in research and client care. Our clients are at the heart of everything we do. With a large national workforce and network of hearing centres, our mission is to provide world leading research and hearing services for the wellbeing of all Australians.

**About the role**:

- Positively greet clients, attend to all counter and telephone enquiries
- Liaising extensively with our clients comprising children, young adults, children with additional needs, complex needs adults, clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
- Reception and general administration duties includes booking and confirming client appointments, processing claims, data entry.
- Proactively identify client needs and offer professional advice on assistive listening devices
- Minor hearing aid repairs, accurate checking and management of the repairs
- Assisting Audiologists with the provision of clinical services to our clients
- Demonstration of the use of hearing aids and provide practice with clients
- Electronic payments and daily settlement
- Administrative duties including monthly reports and checks

**We believe to be successful, you will have**:

- Experience in providing exceptional, friendly and client centred customer service (retail and healthcare receptionist experience will be highly desirable)
- Intermediate/advanced level computer literacy with intermediate/advanced skills in Microsoft Office
- Excellent interpersonal and communication skills (written and oral) with the ability to take initiative, be innovative and solve problems in a professional and approachable manner
- Able to work both independently and as part of a team, with a flexible and self-motivated approach to work and the ability to accept responsibility and take ownership to achieve outcomes

The health and safety of our customers and employees is our highest priority and this role, within Hearing Australia, is covered by government Health Orders, and/or under Hearing Australia’s Covid Vaccination Policy that requires mandatory COVID vaccinations.

**Why work for Hearing Australia?**
- Hearing Australia is an Equal Opportunity Employer._
- Aboriginal & Torres Strait Islander peoples are encouraged to apply._

Successful applicants will be required to provide evidence of COVID-19 vaccination or approved exemption prior to commencement.

**Why work for Hearing Australia?**
- Hearing Australia is an Equal Opportunity Employer._
- Aboriginal & Torres Strait Islander peoples are encouraged to apply._

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