V- Retail Sorter

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

The Salvation Army Stores are vibrant places where great things happen: generous people donate amazing items, customers enjoy an ever-changing selection of goods, volunteers gain friendships and share experiences, all whilst raising much-needed funds to assist the most vulnerable in your community.

The process of selling items in store all starts with Retail Sorters. They play a key role in quality control, checking donated items and determining their suitability for sale. Nothing is sold without the Retail Sorter’s discerning eye for detail, their strong sense of order and good presentation, as well as their knowledge of designer brands and collectable items.

Key responsibilities
- Organising: Retail Sorters bring their strong sense of order and tidiness by ensuring items are ready for display. This may include steaming and hanging clothes, cleaning homewares, shoes and bags, packaging up craft, bedding and electrical items, and sorting jewellery, books and videos.
- Team Work: Work with the Retail Assistants in bringing the saleable items out to the shop floor and help customers with bringing donations to the sorting area. Bring along your ideas, suggestions and concerns to the regular team meetings and join in on celebrations and special occasions.

Qualifications and skills (desired/required)
- Experience in retail, sales and customer service preferred but not mandatory as volunteers are always supported with on the job training.
- Required to fully complete TSA mission volunteer induction, training and registration process.

Capabilities and personal attributes
- Manage self: Shows personal motivation and commitment to completing work activities effectively.
- Act ethically and with integrity: Is reliable and trustworthy and acts consistent with TSA vision, mission and values.
- Show respect: Seeks input from others to better understand diverse perspectives and needs.
- Display resilience: Remains open to new ideas and approaches.
- Work collaboratively: Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others.
- Innovate and continuously improve: Shares ideas about ways to improve work tasks and solve problems; adopts improvements and innovations.

Background check requirements

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:

- As this role isn’t child-related or have access to financial or property assets or sensitive information, it does not require background checks.
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. _Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check._