Service Technician

4 weeks ago

Sydney, Australia Nilfisk Full time

Maintain, troubleshoot, and repair Nilfisk in your relevant territory. The role requires quality technical and customer service; along with effective communication to maximise efficiency, minimise costs and ensure ultimate customer satisfaction with Nilfisk products.
- Key Accountabilities
- Repair and Maintenance
- Perform routine repairs maintenance and service work on Nilfisk products at customer sites or breakdown locations as directed.
- Perform routine repairs and maintenance on other affiliated products as required. Perform all trade qualified work as directed.
- Perform non-trades work which is incidental to work practices.
- Conduct inspections and fault finding activities on machines as directed.
- Dismantle and re assemble machines to a high quality standard to exceed customer’s ex
- pectations.
- Conduct basic hot work, cleaning and spray painting as directed. Conduct programmed Service work on machines as required.
- Fit parts to machines as required by standard operational techniques.
- Complete all associated service paperwork accurately and within Nilfisk instructions.
- Maintain care of company vehicle, mobile phone and tablet under your control protecting at all times.
- Driving and operation of machinery with care and as intended.
- Workshop Operations
- Plan service jobs in an efficient manner to maximise own labour utilisation.
- Review own labour utilisation and own costs and implement improvements as required.

Ensure good quality practices are in place to ensure Product and machines are serviced and/or repaired better than customer expectations.
- Maintain a high standard of housekeeping for the Service areas, vehicles and office areas.
- Liaise with customers and develop service relationships to encourage repeat and new busi
- ness opportunities.
- Quoting and constant communication to customers on progress of workshop jobs.
- Ensure Workshop practice complies with safety and environmental compliance standards.
- Field Service Operations
- Plan service jobs in an efficient manner to maximize own labour utilization.
- Ensure that planning schedules are effectively communicated with head office, as required.
- Implement good quality practices to ensure machines are serviced and/or repaired better than customer expectations.
- Ensure a high standard of housekeeping for all Field Service operations.
- Ensure to present yourself in a professional, clean and tidy manner expressing behaviours as per Nilfisk’s expectations.
- Ensure service vehicle is maintained to a high standard that reflects a professional Nilfisk Service business operation.
- Liaise with customers and develop service relationships to encourage repeat and new Ser
- vice business opportunities.
- Manage quote process, as well as maintaining constant communication with customers on progress of Field Service jobs.
- Quality
- Ensure all Service related records and administrative forms are completed and maintained accurately.
- Ensure continuous improvement of procedures and standards. Assist in the further development of Nilfisk Policy and Procedures.
- Ensure Service, repairs, and maintenance work are of a high standard to reduce rework or unnecessary costs.
- Respond to customer inquiries in a timely manner maintaining constant communication.
- Administrative and Reporting
- Ensure digital customer files are up to date at all times and include all relevant information.
- Ensure that any information received as to the possibility of a future suspect account is im
- mediately advised to the Service and Production Manager.

Produce and provide reports to the National Service Manager as required.

Processes Improvement

Participate in Sales demonstrations and training events as required.

Maintain leading edge industry/market awareness and technical competency through active involvement in Nilfisk learning tools and sharing of knowledge acquired.

Let’s create a cleaner future together

Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?

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