Field Service Technician

4 days ago


Melbourne, Australia Ignite Specialist Recruitment Services Full time

**Field Service Technician - (Coffee Machines) - Melbourne CBD - Permanent Position**

**Your new company**:
An Australian Branch of a World Wide Professional Coffee Solutions provider which sells and services coffee equipment and coffee in over 50 countries world-wide through an extensive network of subsidiaries and partners.

Our client services a comprehensive range of traditional and automatic commercial coffee machinery to Australia’s Food Service, Corporate, and Licensed & Service Industries.

An opportunity now exists to join their service team focusing on customer’s through-out the Melbourne Metropolitan area.

**Your new role**:
In this role you will provide a high level of customer service, as you deliver the repair, commissioning and maintenance of a variety of coffee machine equipment located at customer sites through-out Melbourne.

**Your Key Responsibilities**:

- Install, test and carry out routine maintenance & cleaning services on all types of commercial coffee equipment.
- Analyse equipment faults with a high degree of diagnostic skill.
- Repair and carry out modifications to items of equipment.
- Ensure that equipment and installations are of good quality.
- Use computers for diagnostic work in fault finding and general administration work.
- Phone/technical support for clients.
- Develop and maintain good relations with internal and external customers.
- Maintain and adhere to operational procedures and complete appropriate documentation.
- Maintain the service area to ensure a safe and clean work environment.
- Execute service orders as received by the central planning team
- Perform Installation and commissioning of coffee machines
- Perform operator training on the coffee machine and attachmentsPrepare coffee recipes and machine programming
- Perform Planned Maintenance on coffee machines
- Perform Reactive Maintenance
- Prepare technical reports (customer service report) for each service order
- Provide recommendations for product improvement
- Provide clear feedback to customer on reason for service visit
- Participates After-hours on-call roster
- Supports sales where required on technical topics
- Participation in training, conferences and trade fairs

**To be Successfull in this role you will need**:
Qualifications and Experience required
- Skills in hydraulic, mechanics and electronics
- Willingness to travel several days at a time without returning home
- Customer orientated and good communication skills
- General knowledge of standard computer programs
- Minimum 3 years’ experience as a service technician
- Must have you own basic tools.
- Must be able to work unsupervised and be available for rotating on-call roster for week-ends and after hours service calls.
- Specialist tools and specific equipment training will be provided.
- Electrical or Electronics trade qualifications or equivalent
- Current Drivers Licence
- Excellent problem solving and fault finding skills
- High degree of customer service and professional personal appearance
- Excellent interpersonal, communication and listening skills
- ** Must have the right to work in Australia.**

**What you'll get in Return**:
Competitive Salary, Mercedes Benz work van.

A great chance to be a part of an Global organisation providing excellent coffee solutions to its clients.

Flexibility having work from home options.

**What you need to do now**:
If you're interested in this role, click '

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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