Assistant Manager, Lending Client Services

2 weeks ago

Melbourne, Australia ANZ Banking Group Full time

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they’re buying a home, building a business or saving for things big or small.

The Assistant Manager, Lending Client Services is critical to making this happen and will responsible for working closely with business stakeholders to deliver timely and optimised customer outcomes for complex debt transactions for the Corporate Finance and Agency businesses. Delivery of outcomes includes being responsible for new facility set up, ongoing management of payment inflows and outflows for lending facilities, updating core systems such as Loan IQ, Orion, AMBIT, Razor etc.

**Role Location**: Melbourne VIC OR Sydney NSW

**Role Type**: 12 month secondment (internal)/Fixed term contract (external), Full Time

Role Accountabilities

**Your accountabilities Include but are not limited to**:
Building strong working relationships with business stakeholders to provide superior customer support.
Accurate and timely set up of lending facilities in core systems such as Loan IQ, AMBIT and ORION.
Accurate and timely processing of payment inflows and outflows, collection of fees and interest
Accurate and timely completion other assigned tasks. Whether set up, fee collection or other assigned tasks, you are accountable to ensure workflow tools reflect accurately at all times.
Contributing to a collaborative team environment within Lending Client Services and the wider Institutional Operations Australia business.
Ensuring self-compliance with all Edge accreditation as well as compliance with documented processes, procedures and policies.
What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Operations experience, preferably managing an active portfolio of customers
Loan IQ system experience or a desire to learn how to use the Loan IQ system and a proven track record of being a fast learner.
Excellent attention to detail and ability to follow through all issues to completion.
Ability to work quickly and accurately under pressure.
Experience working within a Corporate Finance or Agency environment. Detailed, SME level knowledge of banking systems such as CACHE, Orion and Razor
Sound knowledge and ability to use Microsoft products such as Excel, Word and PowerPoint. Strong numerical, analytical and problem solving skills. High quality verbal and written communication skills.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

17/03/2023, 11.59pm, (Melbourne Australia)

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