Control Centre Operator

3 weeks ago

Hunter Valley, Australia Hunter Water Full time

Ongoing career development opportunities
- Permanent Part-time (2 days per week, Thursday & Friday Day Shifts)
- Support the sustainable delivery of an essential service to the Lower Hunter

We are seeking a Control Centre Operator to join our Information, Control & Energy Group within Customer Delivery Division.

**Our Company**

At Hunter Water our Values define who we are as an organisation and how we behave. We strive to live these Values and it is shown in the work we do and the way in which we interact with each other.

At Hunter Water we fundamentally believe in and commit to diversity and inclusion. We value an individual's unique capabilities, backgrounds, experiences and characteristics. We rely on these diverse perspectives to drive innovation and collaboration, to deliver the best outcome for our customers and communities.

We are embarking on a new strategic direction to build a more innovative, collaborative and resilient organisation that is a thought leader in developing a sustainable water and wastewater future.

At Hunter Water we offer a range of employee benefits. For this position, these will include, but are not limited to:
Excellent leave benefits (pro-rated for part time employment) including:

- Additional Public Holidays
- 5 days additional paid Carers Leave per annum
- Paid Community Service Leave
- 14 weeks paid Parental Leave for both parents

Health & Wellbeing benefits including:

- Fitness passport
- Access to discounted health fund and health services
- Access to the Employee Assistance program

Remuneration & Hours:

- Permanent contract guaranteeing 14 hours (2 days) per week with opportunity for additional hours
- Reward and Recognition Program
- Base salary** **of up to $29,161 (pro-rated) plus Superannuation
- Ability to work in a current hybrid arrangement

***The Opportunity**

As the Control Centre Operator you will primarily be responsible for the monitoring of Hunter Water’s assets and operations on a daily basis using the telemetry system and job management systems to initiate and process work undertaken by our field staff.

**What you'll do**:

- Monitoring performance of Hunter Water’s assets through telemetry (SCADA) systems
- Maintaining awareness of overall system performance, perform routine checks, monitor potential problems and identify possible issues that may lead to system failure and take appropriate pre-emptive action
- Monitor the location of single workers and ensure their safety is maintained
- During major events prioritise workload in accordance with procedures and monitor the status of assets during major power/communication failures
- Regularly monitoring reservoir levels, identifying possible problems before they reach alarm stage and taking appropriate action
- Logging and issuing work to relevant personnel, liaising with them and providing assistance where necessary

**What you'll need to be successful**:
**Essential Criteria**:

- Demonstrated experience working in a call centre, dispatch or equivalent industrial environment
- Highly proficient in using MS Office including Outlook and Excel
- Highly developed communication, negotiation and interpersonal skills with a proven commitment to providing excellent customer service and maintaining effective working relationships
- Excellent problem-solving skills
- Proven ability to work effectively within a high pressure and high-volume work environment
- Excellent attention to detail
- Proven ability to maintain compliance with policies and procedures

***Desirable Criteria**:

- Demonstrated work experience in a role/s that required the monitoring of assets and operations using telemetry and job management systems (i.e. AOMS, Ellipse, FSM, SCADA, GIS, SharePoint)
- General knowledge of water industry business activities including the operation of assets
- Experience using a two-way radio system within a call centre/dispatch environment

**Application Steps**:
To be considered for this position applicants must submit a cover letter addressing the Selection Criteria and provide a current resume.

**Application closing date**:7 December 2023

**Contact**: Stephy Davis **Phone**: 0438 124 169

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