Customer Success Manager

1 week ago

Sydney, Australia Orion Health Full time

**Innovate with purpose**

Do you want to work for a company that is innovating and making a difference to the health and wellbeing of people all over the world? We're not about selling meaningless, unnecessary products for corporate profitability. You'll be working on technology that will revolutionise global health systems so that we can finally get the healthcare we all want - a basic human right.

We like to think of ourselves as a community of start ups where you can be your true, genuine self. Each of our product teams have the autonomy to decide how they operate and contribute towards our mission of providing each person with the right care at the right time and in the right place.

Orion Health is excited to be expanding our galaxy by recruiting for a number of stellar individuals to join our team to help us deliver to our global customer base. If you want to climb aboard the rocketship and help us revolutionise global health systems, astronomical opportunities await.

**What will you be doing?**

Through close customer relationships and interaction with sales and bid teams, the role is expected to naturally identify, respond to and generate opportunities to maximise revenue and customer value. A Customer Success Manager provides leadership across the regional delivery team, leading the successful delivery of multiple, concurrent projects, and meets project deliverable billable targets. You will be responsible for providing customer-facing leadership of our engagements across the region, including attending and representing steering committees and other high-level customer engagements.

You will be accountable for ensuring implementation projects remain on track, this will include forecasting and allocating resources with a goal of high utilisation, in addition to identifying areas of improvement for projects, document recommendations and delivering continuous service and performance process improvements and managing, or contributing to post project review meetings.

**What you will bring to the role**:

- **Experience**:You will have 8 or more years of professional experience as a Project Manager/ Programme Manager or Customer Delivery Manager, which 5 or more years' experience leading enterprise customer accounts. Exceptional leadership acumen with the ability to coach and collaborate effectively with teams and stakeholders.
- **Skills**:You will possess excellent stakeholder management skills with the ability to interact with internal and external customers alike. Ability to forge strong relationships and work effectively in an environment that is always changing. You will be adept in handling difficult and sensitive situations. As a skilled communicator, you are able to adapt your communication style to the audience and can transfer information to both technical and non-technical audiences.
- **Characteristics**:Achiever, you turn strategy into results, focus on priorities and delivery, make high quality decisions, act with pace and persistence and take accountability to find solutions and deliver results. Catalyst, set direction and foster continuous improvement. Courageously challenges, improves and evolves.
- **Qualifications**:A degree in IT or similar, and relevant project management professional certifications is preferred.

**What's in it for you?**
- You'll use the latest languages and platforms and will be joining the ranks of the most talented and experienced tech workers in the industry.
- Working with our relaxed, vibrant and energetic Australian team. We also have a casual dress-code so you will feel as comfortable in the office as you would at home.
- Flexibility is important. We encourage our people to design a workday that suits them by offering flexible working arrangements.
- With weekly Friday drinks and an active social club, Orionites are never short of good times and we pride ourselves on our fun community.
- We support our Orionites keenness to learn and grow by providing unlimited access to LinkedIn Learning.

**If this sounds like you, we would love to hear from you

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