Sales Associate

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us

**Job Description**:
We have an opportunity for a full time Sales Associate to work in our Trek Store at Phillip in Canberra ACT.

What you'll do

As a full-time Sales Associate, you'll lead the charge for your store's daily sales activities and merchandising. You'll set the standard for how your store is remembered by your customers and create an amazing cycling experience for everyone who walks through your doors.

This position requires a contagious enthusiasm and the know-how to translate it into sales. The ultimate goal? Build a community of dedicated clients who know you're the store they can trust for awesome service. The pace is fast, the customers are curious, and having an all-for-one, customer-centric team mentality is huge.

We value hospitality skills first, whether that's in the retail industry or the hospitality industry. We'd rather hire someone who's eager to learn than someone who thinks they know it all. If you're already a bike expert, that's awesome. If not, we'll train you. The key is that you know how to treat customers, evaluate their needs, and exceed their expectations.

A day (or week) might look like this

Sales = 70%
- Actively lead all store sales activities including customer engagement, Daily Task List completion, and sales monitoring.

Training = 15%
- Organize and participate in all sales employees training through targeted role plays, observing customer interactions, and more.
- Ensure all sales employees complete and implement learnings from Trek University courses, sales training material, and any other useful educational tools.

Merchandising = 10%
- Maintain all aspects of store merchandising according to Visual Merchandising Directive, including product placement, price auditing, and product re-stocking.

Product & Promotions = 5%
- Work with the Retail Marketing to plan promotional strategies, set up promotions according to Trek's sales promotion calendar, and monitor promotional ROI.

What you'll bring to the team

A career with the Trek Bicycle Retail Team demands resourcefulness and ambition, a focus on quality, simplicity and the love of a challenge. You will have a passion for using your knowledge and experience to guide your customer towards their perfect bike, resulting in an exceptional customer experience. Additionally, you will have:

- Demonstrated an ability to work cooperatively in a team.
- Experience delivering a high level of hospitality to customers.
- Desirable general retail or hospitality experience.
- Excellent problem-solving skills.
- Sound computer proficiency.
- The ability to work weekends, evenings and holidays as needed.
- The desire and capacity to get to 'yes'.
- A positive, pitch-right-in attitude and motivation to help every customer find what they need.
- Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days.
- Great communication with customers and teammates.
- A desire to cultivate customer relationships and create your own client base.
- A commitment to deliver the best possible cycling experience for each customer.

If this sounds like you APPLY TODAY to join the Trek Bicycle Family.

LI-DNI
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_