Community Programs Case Worker

2 weeks ago

Yagoona, Australia RSPCA NSW Full time

Work within a like minded team with the focus on animal care & welfare
- 40% Royal Canin Discount for your beloved pets + Discounted Vet Services
- Onsite parking & enjoy working in the modern Yagoona facility

Our Programs team is looking for an enthusiastic and experienced **Community Programs Case Worker** to join our team reporting to the Community Programs Manager.

The role of Community Programs Case Worker will provide support to clients and their pets who are part of our Aged Care, Domestic Violence, Homelessness, Emergency boarding and Pet Emergency Treatment programs. This role is responsible for ensuring that a range of animal related services are delivered and also communicating with animal owners, members of the public and human welfare agencies in relation to Community Programs matters and to enhance the image of the Society.

This role is a 12-month, 5 days per week full-time contract position. This role may involve a small amount of work on weekends and outside of normal business hours.

**About the RSPCA NSW**
RSPCA NSW is Australia’s best known and most respected animal welfare organisation, working tirelessly to prevent animal cruelty, caring for over 15,000 animals in New South Wales, Australia every year.

We are animal protectors, carers, and advocates, and bring solace to the abandoned, surrendered and injured. We offer shelter, education, veterinary care and compassion, while helping animals in need find loving ‘furever’ homes.

**Benefits and Perks**
- Health & Lifestyle benefits - Access to WHEREFIT Discount Program (activewear, gyms, health supplements, meals and apparel)
- 40% Royal Canin Discount for your beloved pets
- Access to Converge Employee, Volunteer Assistance Program (EVAP)
- 12 weeks Paid Parental and Adoption Leave
- Paid Community Service leave with SES or Rural Fire Service
- Animal Compassionate Leave
- Generous training and education opportunities and leave

**About the Role**
- Responding to internal and external enquiries for assistance
- Assessing enquiries based on qualification criteria for accessing services
- Build positive and effective relationships with clients
- Ensure the health and wellbeing of all animals under Community Programs care within the legislative and resource parameters provided
- Ensure and maintain communication with all requires parties/stakeholders (internal and external) relating to the care and wellbeing of Community Programs client and animal
- Provide comprehensive record keeping of all interactions relating to any Community Programs’ client or animal
- Update client and/or animal information on all required platforms i.e. Ezyvet, etc
- Assist with recording monthly output statistics, providing insight into the activities performed within the Community Programs team and the demand for service
- Raise community awareness and understanding of the links between human wellbeing and animal welfare through community and individual educational engagement
- Continue to build upon existing relationships/partnerships to further the growth, awareness and impact of Community Programs
- Work positively and proactively with Animal Operations to support the functions of Community Programs.
- Lead and contribute to a positive and inclusive work environment by effectively communicating and working collaboratively with team members and peers across all departments, and consistently role modelling the RSPCA NSW values and associated policies

**About You**
- Certificate II Animal Care, or similar, desired
- Degree / certificate in solcial work or similar, desired
- Previous animal handling experience
- Experience in human welfare / case management
- Demonstrated experience in working in a team environment
- Ability and confidence in utilising discretionary authority within role
- Demonstrated experience working with vulnerable people and knowledge of the challenges they face
- Developed effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issue
- Ability to work through issues, weigh up alternatives and identify the most effective solutions
- Demonstrated understanding of animal health and welfare concerns, desirable
- High level of verbal and non-verbal communication skills
- Conflict resolution and problem-solving skills
- Empathy - ability to empathise with client’s situations while maintaining professional boundaries.
- Critical thinking - ability to analyse information gathered and assess objectively.
- Resilience and ability to demonstrate self-care practices
- High sensitivity to reputational risk
- Knowledge of best animal welfare practices and animal care requirements
- Call C driver's licence

Simply click **‘APPLY’** to send in your resume.

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