Analyst - Is Support

3 weeks ago


Sydney Central Business District, Australia Compass Group Full time

**_Compass Group is a world leader in catering and support services, employing over 600,000 people across 45 countries. Rated number one in our industry on Fortune’s World’s Most Admired Companies for 2020, Compass Group serves 5.5 billion meals each year to our 55,000 clients worldwide._**

We are currently looking for an IS Support Analyst to join our team located at Head Office, Mcmahons Point in Sydney. This hands-on role reporting to the Infrastructure & Service Delivery Manager will require you to act as an IT support consultant, managing escalated tickets, problem tickets and provide expert advice on common tickets both in person and remotely.

**Key Duties**
- Work closely with third level Infrastructure, Cyber Security and Specialist Applications Teams to investigate problems and major incidents
- Promptly resolve problems, troubleshoot & escalate to second or third level support to assist the broader team in providing a stable, effective IT solution for the business.
- Ensuring all request/issue details are captured into the ITSM to progress and outcomes communicated to the business according to agreed service levels and resolution targets
- Create/Update knowledge base articles in order to review and amend key policies and procedures
- Provide internal systems support including switches, routers, servers, data & voice, and desktop for all users across Compass Group Australia
- Travel across Australia as required to support or deliver IT services to all Compass Group Sites

**Our New Colleague**
- Comprehensive troubleshooting skills for various problems, investigate thoroughly and escalate as required
- Ability to attend to user service requests promptly and multitask as required
- Strong Networking skills - SOHO Network support
- Knowledge of local and wide area networks including VPN
- Knowledge of the Microsoft Office 365 Suite
- Knowledge of Windows Server & Windows 10/11 environments
- Knowledge of Microsoft Exchange Online
- Excellent oral and written English
- Effective organisational and time management skills
- Ideally a minimum of 2 years’ experience in a Service Desk or IT Support role
- Effective organisational and time management skills
- Ability to work autonomously and fit well within a team

**The Benefits**

Our people are awesome. They breathe life into our brands. They make great things happen. We believe in the opportunity to recognise and develop great talent and offer many diverse opportunities. We offer discounts and benefits at hundreds of retail outlets, and have 10+ salary packaging options available We actively encourage Aboriginal & Torres Strait Islander people, men and women of all backgrounds, ages, sexual orientation and People with Disability to apply. Join a company whose core values are **Respect**, **Growth**, **Teamwork**.



  • Sydney Central Business District, Australia HAYS Full time

    Looking for a Support Analyst to transform the employee experience with a face to face IT support service. **Your new company** You will be working in a well-established company based in Sydney which offers an exciting opportunity. Due to the growth of the company, it is seeking for a Support Analyst with technical knowledge and skills. The organisation...


  • Sydney Central Business District, Australia Talent International Full time

    **Job Details**: **Location** Sydney CBD **Salary** AU$105000.00 - AU$125000.00 per annum **Job Type** Full Time **Ref** BBBH96139_1669117202 **Contact** Alex Nguyen **Posted** about 21 hours ago **An innovative and growing financial organisation is seeking a Application Support Analyst to join their team on a permanent basis.** You will join a...


  • Sydney Central Business District, Australia Experis Full time

    Excellent permanent role for an IT / Desktop Support Analyst, working for a busy urban design and architecture practice. The Desktop Support Analyst is responsible for acting as the first point of contact for all IT queries and support the clients Sydney offices. **Responsibilities**: - Provide desktop & hardware support to the client's staff. - Provide...

  • IT Support Analyst

    3 weeks ago


    Sydney Central Business District, Australia HAYS Full time

    Full time Permanent role based at Western Sydney Experienced IT Support Analyst required for organisation based in Western Sydney. **Your new company** Our client is an Australian owned manufacturing business based in Western Sydney. The organisation offers a friendly and flexible work environment. **Your new role** In this role you will be the...


  • Sydney Central Business District, Australia HAYS Full time

    Application Support Analyst - Permanent Opportunity - Penrith Location **Your new company** *** **Your new role** *** **What you'll need to succeed** - 3-5 years' experience in an Application Support role - Experience in Microsoft Dynamics - Experience in supporting O365 - Experience in SharePoint - Experience in Microsoft technologies - Experience in...

  • IT Support Analyst

    2 days ago


    Sydney Central Business District, Australia HAYS Full time

    Service Desk Analyst, IT support **Your new company** World’s leading providers of consulting, expert and advisory services for the construction, manufacturing, and technology industries. **Your new role** - Monitor assigned helpdesk tickets - Contact person for IT requirements for Asia Pac offices - Perform admin duties for servers, LAN and WAN Infra -...


  • Sydney Central Business District, Australia Talent International Full time

    **Job Details**: **Location** Sydney CBD **Salary** Up to AU$125000.00 per annum **Job Type** Full Time **Ref** BBBH96139_1669117202 **Contact** Alex Nguyen **Posted** about 3 hours ago **An innovative and growing financial trading organisation is seeking a Trade Application Support Analyst to join their team on a permanent basis.** You will...


  • Sydney Central Business District, Australia HAYS Full time

    Permanent role as Application Support Analyst with a global financial services company. Your new company This is a well-established and respected financial institution. Their Sydney CBD office offers a world-class working environment with state-of-the-art office facilities. Your new role The responsibilities of the role include: - Application support...

  • Is Support Analyst

    2 weeks ago


    Sydney Central Business District, Australia Compass Group Full time

    **_Compass Group is a world leader in catering and support services, employing over 600,000 people across 45 countries. Rated number one in our industry on Fortune’s World’s Most Admired Companies for 2020, Compass Group serves 5.5 billion meals each year to our 55,000 clients worldwide._** We are currently looking for an IS Support Analyst to join our...


  • Sydney Central Business District, Australia HAYS Full time

    ICT Application Support Analyst - Penrith Location - Permanent Opportunity **Your new company** **Your new role** *** **What you'll need to succeed** - 3-5 years’ experience in an Application Support role - Experience in Microsoft technologies - Prior experience in Desktop is highly desirable - Experience with SharePoint/ Dynamics 365 / Dynamics 365 /...

  • Support Analyst

    2 weeks ago


    Sydney Central Business District, Australia HCF Full time

    **About HCF*** At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and...

  • PMO Analyst

    1 day ago


    Sydney Central Business District, Australia HAYS Full time

    PMO Analyst - Richmond/WFH - higher education industry. Your new company A large Higher Education institution is looking for a PMO Analyst to support across various PMO services including coordination of project risk managements, development of PMO processes and reporting functions. In your new role As PMO Analyst you will support all PMO services and...

  • Change Analyst

    5 days ago


    Sydney Central Business District, Australia HAYS Full time

    Exciting opportunity for a Change Analyst - 12m contract! **Your new company** You will be working for a large and well established NSW Government agency. This agency is looking for a Change Analyst to support with multiple organisational wide change initiatives. **Your new role** As Change Analyst, you will be supporting a Change Manger with the...

  • Data Analyst

    3 days ago


    Sydney Central Business District, Australia HAYS Full time

    Join a reputable telco company on an initial 6 month contract as a data analyst **Your new company** An opportunity is available to join a reputable telco organisation known for their great work culture and flexible working, on an initial 6-month contract. **Your new role** As the Data Analyst supporting the sales teams, you will be responsible for...


  • Sydney Central Business District, Australia Robert Half Full time

    Provide Level 1 & 2 IT Helpdesk + Desktop Support for 400 users in this corporate Professional Services firm with a social environment. Mix of IT Helpdesk & Desktop Support $70,000 - 80,000 (plus super) Full time permanent role in the Sydney CBD **THE COMPANY** This company is an ASX-listed Financial Services firm who employs 400+ staff in multiple...

  • Change Analyst

    7 months ago


    Sydney Central Business District, Australia HAYS Full time

    Exciting opportunity for a Change Analyst! **Your new company** You will be working for a Sydney Local Council based in Sydney CBD to support with an internal system implementation. **Your new role** As a Change Analyst, you will be the sole Change resource, supporting the business going through the adoption phase of this implementation. You will work...

  • Commercial Analyst

    7 months ago


    Sydney Central Business District, Australia HAYS Full time

    Passionate about climate change? My client is looking for a temporary Commercial Analyst **Your new company** A growing company passionate about climate change, CBD location and hybrid working in place. **Your new role** As the Commercial Analyst, your duties will be as follows: - You will provide complex financial modelling and analysis across all...

  • Commercial Analyst

    2 days ago


    Sydney Central Business District, Australia HAYS Full time

    Successful FMCG brand expanding their team with a newly created Commercial Analyst role **Your new company** This iconic Australian FMCG brand is looking to appoint a new Commercial Analyst due to continued business growth. This is an excellent opportunity for any finance professional that enjoys developing stakeholder relationships internally and working...

  • Vulnerability Analyst

    7 months ago


    Sydney Central Business District, Australia HAYS Full time

    Vulnerability Analyst, Sydney CBD, 6-month contract, $700.00 - $800.00 p/d + Super **Your new company** This role sits within government organisation of health sector in Sydney. The organisation is focused on providing excellence of health to community. **Your new role** As a Vulnerability Analyst you’ll be supporting to strengthen security within the...

  • Financial PMO Analyst

    7 months ago


    Sydney Central Business District, Australia HAYS Full time

    Exciting opportunity for a PMO Analyst within the Public Sector **Your new company** This well-established NSW Government agency is looking for a Finance PMO Analyst to support a high profile program impacting most of NSW residents **Your new role** As PMO Financial Analyst you will support a large scale program in relation to governance, reporting and...