Customer Engagement
2 weeks ago
About the Company
A well-established travel wholesaler in the global luxury market. Product offering inclusive of all things on land and in the sea. A business that is not afraid to challenge the status quo through product and digital innovation.
About the Role
Reporting to the Director of Digital, this role will cover the responsibilities of the current Manager of Customer Engagement and Lifecycle whilst she is on maternity leave.
Duties
Create 'best practice' CRM, Marketing Automation programs and BAU digital campaigns to rive sales across multiple brands;
Leverage customer insights to identify business opportunities;
Customer profiling and segmentation;
Stakeholder management locally and globally including external relationships;
Data management, monitoring, reporting and optimisation for improved performance; and
Own the Lifecycle and eDM calendar.
Skills & Experience
Proven experience in Lifecycle / loyalty / CRM management;
System experience with Automation software. Acoustics is highly regarded;
Team leadership experience. 1 - 2 people;
Extensive reporting experience;
Strong communication and negotiation skills;
Flexibility to take early morning or evening calls at time with international offices;
Tertiary qualifications in Digital marketing, CRM; and
Travel industry experience preferred but not essential.
Culture
This company comes with a passionate and dedicated team in a fast paced and high energy environment. Projects set will provide challenging situations with a senior leadership team that recognises excellence. A social and collaborative culture. Hybrid work model.
How to Apply
Please submit your resume in Word format only.
Ben Carnegie.
SENIOR ASSOCIATE, MARKETING
Get in touch
Call me on 02 8245 7912
Visit me at the Sydney offices
Connect with me on LinkedIn
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