Assistant Manager, Costs Disputes and Compliance

1 week ago

Melbourne City Centre, Australia Victorian Legal Services Board and Commissioner Full time

The VLSB+C is recruiting looking to recruit an Assistant Manager for their Costs Disputes and Compliance team for a 6 months fixed term opportunity.

About the Position
In this role, you will be assisting in managing and supporting the team in order to deliver high quality and responsive services to consumers and lawyers in regards to consumer, disciplinary and mixed complaints. Reporting to the Manager, Costs Disputes and Compliance, you will be leading together the provision of high quality dispute resolution services.
This role will have regular contacts with internal and external stakeholders including other managers and Division staff, members of the public, complainants, lawyers, law firms and professional associations.

About You
You will have
- A strong experience in complaint management
- A strong experience in team and people management
- A good understanding of the operation of legal practice and of the complaints provisions relating to the regulation of legal practitioners and legal practices in Victoria
- A tertiary qualification in law will be highly regarded as well as a formal qualification or accreditation in Alternative Dispute Resolution or significant experience in dispute or complaint management

**How to apply**:
For all enquiries regarding this position, please contact Hanna Dickinson on 03 9679 8009 before the closing date on Sunday 20th of November at midnight.

**Other relevant information**:
The VLSB+C is committed to maintaining a work environment which is safe and without risk consistent with the obligations under the Occupational Health and Safety Act 2004 (OH&S Act). Therefore, there is a requirement that all VLSB+C employees be up to date with their vaccinations against COVID-19 in order to undertake duties outside of their homes (unless an exception applies). To meet its obligations under the COVID-19 Mandatory Vaccination (General Workers) Order (No. 3) Directions and the OH&S Act, the VLSB+C will request vaccination information or evidence of an exemption in the pre-employment stage. Inability to provide this may impact your subsequent employment to the department.

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