Part Time Admin Reports and Customer Follow Up Ptsm
2 weeks ago
We need a well organised and efficient person who can handle our customer enquiries and escalations for updates of our Engineers in the field.
As part of the role, you will be trained on the scheduling system to allow you to pull reports from the engineers work and comments.
Once proficient, the work can easily be done from home.
In a brief summary:
- You will respond to client requests for information and reports on engineers
- You work with the planners and engineers to gather further info.
- Monitor the engineers overall performance against SLAs
- Attend meetings via Teams to work on performance improvement plans
- You will look at auditing the engineers so they have the right tools follow the repair process and look professional, by every now and then, riding along with an engineer for a repair.
You MUST have EXCELLENT ENGLISH
You MUST have EXCELLENT EXCEL Skills
You MUST have EXCELLENT WRITTEN Skills
You MUST have EXCELLENT knowledge of Office, Outlook, PowerPoint, Excel, Word.
You MUST be dependable and efficient and be a self-starter to the point where you are 'annoying'' chasing people for updates and pics
You need to be friendly on the phone, reliable and dependable
We use WhatsApp ALOT, you should have a decent phone, and a car.
GRADUATES ARE WELCOME as we will guide and teach you what service management is all about.
This is a stepping stone into the IT Service Management Industry.
**Job Types**: Part-time, Subcontract, Temp to perm, Graduate
Pay: $24.00 - $30.00 per hour
Expected hours: 15 - 30 per week
**Benefits**:
- Work from home
Application Question(s):
- If you need some info urgently; do you prefer texting or calling the person to get the answer?
- Can you create Graphs from Excel
- Do you have a LinkedIn Profile
**Experience**:
- Microsoft Excel: 1 year (required)
Work Location: In person
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