Quality Manager
1 month ago
**Job Number** 24024453
**Job Category** Procurement, Purchasing, and Quality Assurance
**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**Essential Experience**
- Experience and/or knowledge of hotel business.
- Ability to understand quality management practices and teaches to others.
- Ability to understand data collection methods.
- Knowledge of budget preparation and the control of costs.
- Working knowledge of statistical measurement tools.
- Effective presentation skills.
- Detail orientation and analytical
**Desirable Experience**
- Operations background - depending on hotel facilities, a rooms or f&b background may be preferred
- Previous training in guest relations.
- Experience/trained in Six Sigma or TQM
**CORE WORK ACTIVITIES**
**Managing Quality Assurance Goals**
- Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.
- Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.
- Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.
- Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.
- Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.
- Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.
- Immerses in operations to better understand issues/defects faced on the ground.
- Drives several initiatives for business standard audits and guestvoice.
- Conducts monthly audit to verify compliance with company and brand standards.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Directs property quality efforts to address critical customer requirements.
- Completes other reasonable duties as requested by leadership.
**Executing Quality Training Programs**
- Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.
- Develops specific training designed to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Partners with L&D team to verify transfer of learning in the hotel/classroom takes place.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.
**Managing Quality Tools**
- Verifies that management practices at all levels are aligned with quality tools.
- Verifies the tools for continuous improvements are in place and being utilized.
- Uses data collection methods to identify, compile, display, track, and analyze defect trends.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
- Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any pr
-
Quality Manager
2 months ago
Melbourne, Australia HumanKapital Full timeHr & Recruitment - OH & S - Melbourne - Permanent / Full Time HumanKapital is a full suite human resources, recruitment and WHS services provider. **Our client is a highly successful, innovative service and asset operator using their extensive expertise in contract management, systems, infrastructure, finance, WH&S, and risk management. They are looking...
-
Quality Manager
2 months ago
Melbourne, Australia Blackbook Executive Full time100% Australian made & owned business - Opportunities for growth development - Hybrid working arrangements available **The Company** Our client is Australia's leading manufacturer of high quality pet food, supplying nationally to major retail groups. **The Role** Your key responsibilities will include: - Leading the site quality function and manage the...
-
Quality Manager
4 weeks ago
Melbourne, Australia Acciona Full timeACCIONA Energía is the biggest 100% renewable energy company with no fossil legacy in the world. With more than 30 years of experience and operations in 20 countries on five continents, ACCIONA Energía offers a wide portfolio of tailored energy solutions so that its corporate and institutional clients can meet their decarbonisation goals. This includes the...
-
Quality Manager
1 month ago
Melbourne, Australia Country Road Group Full timeThe Opportunity Establish, lead and manage Group quality with the Head of Quality. You will be responsible for supporting brand standards on quality expectations of product and goods through reporting, intervention, risk management support and corrective action. This person will monitor, inspect, and propose measures to correct or improve final products and...
-
Quality Manager
2 months ago
Melbourne, Australia Sharp & Carter Full timeHands on quality role in a supportive environment - Opportunity to mentor and grow a team - Based in South East of Melbourne **About the Company** A leading food manufacturing business based in the southeast of Melbourne who are dedicated to delivering high-quality products to consumers. They are commitment to excellence, innovation, and sustainable...
-
Quality Manager
2 weeks ago
Melbourne, Australia Icon Full time**Location**: Melbourne Employment Type: FP - Full-Time Permanent Department: Head Office - VIC **Why choose Icon?** With a workforce of nearly 800 employees and with projects across New Zealand and Australia, Icon is a large, diversified construction business, and supported by our parent company Kajima Corporation. We currently have over 75 projects...
-
Quality Manager
3 weeks ago
Melbourne, Australia Holmesglen Private Hospital Full timeAn exciting opportunity exists for a dynamic individual with leadership experience in quality improvement and management to join our team. Reporting directly to the General Manager, the Quality Manager will facilitate ongoing implementation and monitoring of the Hospital’s clinical safety and quality framework. They will lead the coordination of quality...
-
Quality Manager
2 months ago
Melbourne, Australia Country Road Group Full time**Job no**: 994743 **Work type**: Full-Time **Location**: Melbourne - CBD & Inner **Categories**: Supply Chain **The Opportunity** Establish, lead and manage Group quality with the Head of Quality. You will be responsible for supporting brand standards on quality expectations of product and goods through reporting, intervention, risk management support...
-
Quality Manager
2 months ago
Melbourne, Australia Northpark Private Hospital Full timeAn exciting opportunity exists for a dynamic individual with experience in quality improvement and management to join our team. Reporting directly to the Director of Nursing, the Quality Manager will facilitate ongoing implementation and monitoring of the Hospital’s clinical safety and quality framework. They will lead the coordination of quality...
-
Quality Manager
3 days ago
Melbourne, Australia Contract Manufacturing Full timeJob DescriptionPact's APM Contract Manufacturing division manufactures and packs for nutraceutical, herbal, vitamin, mineral and nutritional supplements. Tablets, hard capsules and powdered products are produced in our in our state of the art, TGA compliant facility in Keysborough.Our uniquely flexible and purpose-built facilities utilise the latest...
-
Quality Manager
4 weeks ago
Melbourne, Australia Fuse Recruitment Full time**Melbourne VIC** **$100000 - $120000 per annum** **Full time** - Fuse Recruitment is excited to be exclusively partnering with our national client, in their search for a highly motivated and experienced Quality Manager to join their well-established Adelaide team - relocation support provided! - Company Profile: - Our client is an industry leader in the...
-
Quality Manager
3 days ago
Melbourne, Australia Circular Plastics Australia Full timeCompany Description Circular Plastics Australia, a part of the PACT Group, is creating a truly circular economy by giving billions of used plastic bottles and containers a new life. Our facilities will enable plastic waste to be recycled locally and made into new bottles and packaging, rather than ending up in landfill. **Job Description**: **About this...
-
Quality Manager
5 days ago
Melbourne, Australia Melbourne Private Hospital Full time**_Commitment to Quality Patient Care_**: - **_Part time, 3 days per week_**: - **_Parkville Location_** Are you a highly motivated Quality Manager looking for a part time position? Melbourne Private Hospital are seeking an experienced Manager seeking to take their career to the next level. **About us** Melbourne Private Hospital is a 124 bed private...
-
Quality Manager
6 days ago
Melbourne, Australia General Homecare Full time**About The Opportunity**: The Quality Manager will support the function of the Quality team and the wider GH team to ensure implementation and maintenance of quality standards and achieve exceptional client outcomes through (1) consistent and reliable high-quality services compliant with all applicable laws and regulations (2) underpinned by a lived quality...
-
Quality Manager
2 months ago
Melbourne, Australia Multimatic Full time**Location**: Multimatic Engineering Australia, Melbourne, Victoria, Australia C-Mech is a division of the Multimatic Mechanism Group. C-Mech is looking for a Quality Manager who will be responsible for the development, implementation and the maintenance of the Quality System, including the company objectives, policies, plans and organizational...
-
Quality Manager
4 weeks ago
North Melbourne, Australia OZX Corp Pty Ltd Full time$70,000 - $85,000 plus superannuation Since its conception in 2018, OzXcorp has quickly set itself apart as a global industry leader for the electrification of mobile off-grid power solutions in the recreational and commercial markets. With the clear focus on designing a holistic system architecture from the ground up, we ensure our products are best in...
-
Quality Manager
2 weeks ago
Port Melbourne, Australia BOEING Full timeAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...
-
Quality Assurance Manager
2 weeks ago
Melbourne, Australia Thales Full timeWe’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities. Working...
-
Divisional Quality Manager
2 weeks ago
Melbourne, Australia Yooralla Full time**Job no**: 494357 **Work type**: Full - Time (Auto) **Location**: Melbourne CBD **Categories**: Management Position Description **Divisional Quality Manager**: **Location**: Melbourne CBD **Vacancy Type**: Full - Time, 12 months fixed term position (maternity leave position) **Job reference**:494357 **Applications close**:12 September 2023 **Are you...
-
Divisional Quality Manager
1 month ago
Melbourne, Australia Yooralla Full time**Job no**: 494357 **Work type**: Full - Time (Auto) **Location**: Melbourne CBD **Categories**: Management Position Description **Divisional Quality Manager**: **Location**: Melbourne CBD **Vacancy Type**: Full - Time, 12 months fixed term position (maternity leave position) **Job reference**:494357 **Applications close**:12 September 2023 **Are you...
