Regional Manager

2 weeks ago

Melbourne, Australia Bupa Full time

**About The Role**

As a Regional Manager, you will be responsible for overseeing a region of 4-6 care homes, across VIC, leading General Managers to ensure excellence in all aspects of service delivery, including high quality care, exceptional customer service and commercial sustainability. You will take accountability for driving the Bupa brand through growth and the development of care home leaders within the Region of responsibility, however work as a close team with other Regional Managers and support SME’s to positively influence outcomes for our residents, their families and the business. You will be required to be flexible to travel, and visit care homes at short notice.

**Benefits of Bupa**

In addition to a supportive manager, a competitive salary, a range of discounts on Bupa products (healthcare, optical, dental), you’ll be challenged and encouraged to innovate.
- A ‘People First’ wellness program that can be accessed by all employees.
- Bupa Online Leadership Development, available on demand.
- Learning opportunities and more, through online and face to face training.
- Employee Networks for you to get involved in a passion area, have your voice heard and be you at Bupa.

**Duties**
- Lead and support a region of care homes to ensure operational deliverables are achieved, in line with KPIs and commercial plans
- Leverage support roles and teams, both regional and corporate, to assist with management and growth initiatives
- Drive initiatives to grow our market presence as well as ensuring sustainability of our care homes through occupancy management
- Actively promote Bupa Quality Systems to ensure compliance with legislation and certification requirements
- Ensure all homes comply with the relevant legislative guidelines and standards
- Identify and address for improvement with implementation and auditing of quality systems
- Collaborate with the Customer Engagement Team to drive a continuous improvement agenda in the customer experience
- Lead a team of General Managers to ensure the effective management of their care home to achieve financial, operational, customer, safety and people objectives
- Identify and develop talent, and coach General Managers int the end to end People functions including recruitment, performance reviews, providing ongoing coaching and feedback, ensuring compliance with Aged Care legislation and Bupa policies, driving employee engagement initiatives

**Skills and Experience**
- 7+ years relevant management experience
- Tertiary qualifications in Business, Management, Nursing or Health
- Proven experience leading a complex multi-site customer focused business enterprise
- Proven experience in the leadership, management and development of people
- Superior business acumen, communication and analysis capability including budget management
- Strong influencing and negotiation skills
- Experience in working within a complex regulatory framework

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement.

We aim to provide a culturally safe workplace where First Nations peoples knowledge, education and lived experience is seen as a strength. Bupa have publicly committed to a holistic approach to First Nations engagement, development and celebration through a partnership with Reconciliation Australia who have endorsed our second Stretch Reconciliation Action Plan (2023-2026).

We acknowledge the Traditional Owners of country throughout Australia. We pay our respects to Elders past, present and emerging and celebrate the diversity of Aboriginal and Torres Strait Islander peoples and their ongoing culture and connection to lands, waters and skies.

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