Employment Services Officer

7 months ago

Greater Adelaide SA, Australia HAYS Full time

Join a Federal Government Call Centre on an 8-month assignment

**Your new company**

This Government Department's focal point is about collaborating with people, policies and programs in order to make a difference in the lives of thousands of Australians every day. Based in the CBD, this organisation supports people in need.
They are looking for multiple Contact Centre agents to join them in an inbound and outbound capacity.

**Your new role**

Your role will be based in a Contact Centre assisting callers with online and system support. You will utilise digital tools and follow government policy and procedure, to ensure that callers are not only receiving quality service but have a full understanding of what they need to do to achieve their objectives. You will assess the adequacy and quality of the callers' efforts, negotiate on what they need to do to succeed and make evidence-based decisions on their outcomes.

**What you'll need to succeed**
- Experience working within a contact centre or a high-volume phone-based customer service environment is required.
- Experience working with Employment Service Systems (ESS), case management, Community Services or experience in delivering Disability Employment Services is Highly Desired.
- Possess excellent verbal and written communication skills
- Have strong technical skills and the ability to grasp new concepts well and easily
- Be able to provide 2 references, with one being a direct report from your most recent paid employment
- Be flexible to work a Monday to Friday roster with shifts being between 8:30am and 7:00pm.
- Hold a current National Police clearance (within the last 6 months) or be willing to obtain
- Be willing to undergo and maintain a baseline clearance.

**What you'll get in return**

Temporary and contract workers through Hays also enjoy a wide range of benefits including:

- Weekly pay cycles
- Nominated choice of Superannuation fund
- Online Timesheet submission and approval
- No hidden feed or costs for our services
- An online training platform to upskill yourself
- Regular contact with local Adelaide consultants throughout the duration of your assignment

**What you need to do now**

Applications close Tuesday 16th April.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

2858084

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