Service Desk Supervisor

4 weeks ago


Clayton, Australia Monash University Full time

**The Opportunity**

Monash Sport is looking for a highly motivated and proactive individual to join the team as a Service Desk Supervisor. You will deliver exceptional service to our members and customers in an utmost professional manner, contributing to Monash Sport’s culture and core values through proficient and high-quality frontline service whilst promoting Monash Sport’s programs and services.

Monash Sport’s Service Desk Supervisor is responsible for overseeing the daily operations of the service desk at our Clayton Campus, ensuring customer service excellence is delivered at all times. This role provides supervision and leadership to approximately 20 casual staff.

Some of the customer service and administrative tasks of this position will include:

- Data entry, statistical reporting and daily banking
- Customer service officer communications
- Delegation of administrative tasks to the customer service team
- In-person customer service on the service desks

The successful applicant will have:

- Prior experience within the sports and recreation industry and a visible passion for this environment
- An aptitude for leading and mentoring staff to be the best
- Unbeatable people skills and an ability to forge strong relationships
- High attention to detail and an ability to organise and prioritise tasks

**Join the pursuit of our purpose to build a better future for ourselves and our communities - **#ChangeIt** with us.**

Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments more easily.

At Monash University, we are committed to being a Child Safe organisation. This position at the University will require the incumbent to hold a valid Working with Children Check.

If you can bring the drive to succeed and leadership skills to inspire a team, then we want to hear from you

**Enquiries**

Ms Alicia Stack, Venues Manager - Monash Sport, +61 3 9905 8831

**Position Description**

Service Desk Supervisor

**Closing Date**

Thursday 31 August 2023, 11:55pm AEST

**Supporting a diverse workforce


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