Client Services Coordinator

2 weeks ago

Wayville, Australia Community Support Incorporated Full time

**Great location and great working environment**:

- ** Salary packaging - maximising your take home pay.**:

- ** Great opportunity for an experienced coordinator or a person with a clinician or social work background.**

**The Organisation**

Community Support Incorporated is a leading provider of home care services in the disability and aged care sectors, as well as support coordination. We have been providing services in the community for over 30 years across South Australia and provide a professional and collaborative work environment with a clear focus on person-centred care for our clients.

When you work with us, you are joining a supportive, employee focused organisation committed to your personal and professional development. We are continually growing and taking on new clients and we are seeking people who share the same values as CSI to join our organisation. We are currently expanding into palliative care and have many exciting things to come in the future.

**The Role**

The Client Services Coordinator plays a pivotal role in supervising a team of Support Workers working with clients and planning their programs to ensure they receive the support and services required to reach their individual goals. We are seeking someone with a clinical background or a social work background who would like to utilise their skills within the community and also lead a team of Support Workers.

**Skills required**:
The ability to:

- Accurately and in a timely way, identify changes in client’s using the AWACCS instrument and other clinical procedures
- Escalate patterns identified in clients to CSI to manage client programs and develop policies and procedures and training program
- Manage, coach, and mentor Support Workers, ensuring clients and business needs are met
- Meet WHS compliance of Support Worker practice and ensure the work environment (client homes) is monitored for completion, action, and reporting as required
- Timely and effectively manage incidents and feedback
- Support the development of recruitment strategies to align with client requirements
- Writing reports and assessments relevant to participants care needs

**Essential Requirements**:

- Minimum Cert III in disability and/or work experience in disability/ aged care/ or community sector. Diploma in nursing equivalent highly desirable
- Strong understanding of NDIS and/or My Aged Care Home Care Packages
- Person-centered (problem-solving), decision making and exceptional communication skills
- Strong supervision and leadership skills required
- High-level critical thinking and time management
- NDIS Workers Clearance Check
- DCSI/DHS Working with Children Check
- Current driver's license

**Culture and benefits**:
Our vision is to help our clients live, their life, their way. We underpin everything we do on our organisational values and always strive to deliver care and support that is personalised, connected, safe and professional.

We strongly believe in supporting the people who support our clients, and in exchange for your expertise we have a great range of employee benefits on offer, including:

- A work vehicle which is also available for private use via a fee sharing arrangement
- NFP Salary Packaging
- Flexible working hours
- Supportive and collaborative coaching and development
- Extensive learning and development opportunities

We hope to hear from you soon

**Please note**:All applicants are required to provide evidence of their COVID Vaccination status, as required by the Emergency Management (In-home and Community Aged Care and Disability Support Workers Vaccination) (COVID-19) Direction 2021.

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