Team Manager

6 days ago


West Perth, Australia Royal Automobile Club of WA Full time

With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
- Your Opportunity
- As a Team Manager in our Member Service Center, you will lead our dedicated team of consultants to showcase the value and benefits of RAC products and services to our members.
- What you need to know
- Location: West Perth
- Working hours: Monday to Friday 8.30am - 5.0pm (37.5 hours per week)
- Duration: 6-month maximum term contract
- What will you be doing:
- Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets-
- Provide ongoing coaching and mentoring to support career development-
- Address member concerns promptly and effectively to ensure a positive resolution-
- Monitor day-to-day operations to ensure execution of strategies and initiatives- What we are looking for:

- As a member-based organisation, alignment to our values is essential, in addition to:
- A seasoned customer service professional with management experience, ideally in a busy, multi-tasking environment-
- Strong leadership and interpersonal skills with the ability to motivate and develop team members-
- Experience in working to & achieving KPI’s / targets-
- Creating a cohesive and collaborative work environment-
- Excellent communication skills with the ability to listen & relate well to others-
- Ability to demonstrate empathy and resilience in difficult situations- What can we offer you?- 6 month, full-time, contract position working within your local community-
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.-
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services-
- An inclusive & supportive environment, enabling all abilities to strive for success.-
- Professional career development & ongoing training.-
- Generous discounts on home, contents & car insurance, plus free roadside assistance.-
- Member benefits & opportunity to join a very active Social Club.-
- #BetterJourneysRAC


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