Quality Assurance and Audit Officer

3 months ago


Brisbane, Australia Cover-More Full time

**Description**:
Are you ready to grow your career in Insurance?
Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs
As the world begins to travel again, we want to make sure we’re delivering an exceptional service for our customers, and we want you to be part of that journey.
So, what’s the job?
You’ll be responsible for both Quality Assurance and Audit functions within Claims
You’ll review claims process including phone calls, claims outcomes and communications to identify deficiencies and recommend improvements particularly in the quality function
You’ll examine customer experience and satisfaction of claims management include considering the voice of the Customer and dive outcome improvements
You’ll ensure product integrity is reviewed and maintained
You’ll review live claims payments as per agreed limits and processes to identify “live” leakage, “potential” leakage, and money lost, identifying incorrect or duplicate payments
You’ll ensure payments appropriately documented, ensure authority levels are complied with and ensure decisions are made within policy coverage
You’ll reduce payments and claims errors by liaising with and communicating with Claims Officers, Team Leaders and training team members
And what are we looking for?
You’ll have at least 1 years’ experience in insurance claims processing
You’ll have an understanding of insurances processes and legislation
You’ll ideally have experience in quality assurance assessment, however this is not required
You’ll have strong communication skills with the ability to have difficult conversations with peers as required
You’ll possess great attention to detail and have the ability to quickly identify patterns
So, why choose us?
We value optimism, caring, togetherness, reliability and determination.
**We have more than 1500 employees worldwide**: we’re a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand that flexibility is really important - whether hybrid, a compressed work week, part time or job share, there isn’t one size that fits all. So, let us know your preference and we will explore how we can accommodate you.
Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships so start planning for your next trip today
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.



  • Brisbane, Australia Eden Richie Recruitment Full time

    **Quality Assurance Officer** - 7 month contract - Berrinba location **As the Quality Assurance Officer, your key responsibilities will include**: - Contribute to the development of audit schedules and desktop and field auditing processes that will measure whether eradication techniques and tools are being implemented effectively and efficiently. -...


  • Brisbane, Australia Rheinmetall Defence Australia Pty Ltd Full time

    **Quality Assurance Officer** **Rheinmetall Defence Australia Pty Ltd in Brisbane** - Rheinmetall - / - **Quality Assurance Officer** - Ref.Nr.: - **AU01965** -: - Contract Type: - **Permanent Full-Time** WHAT WE ARE LOOKING FOR **About the Team** Reporting to the Quality Manager Operations, this role will work alongside a team of 8 Quality Assurance...


  • Brisbane, Australia CITR Full time

    A Tier 1 partner in the industry welcomes a dedicated Quality and Assurance Officer (QA) to join their dynamic team. In this role, you will play a crucial part in overseeing Billion Dollar projects across Queensland including the Gold Coast and Brisbane, ensuring that project teams adhere to quality and completion processes according to their Quality...


  • Brisbane, Australia CITR Full time

    A Tier 1 partner in the industry welcomes a dedicated Quality and Assurance Officer (QA) to join their dynamic team. In this role, you will play a crucial part in overseeing Billion Dollar projects across Queensland including the Gold Coast ensuring that project teams adhere to quality and completion processes according to their Quality Management Systems....


  • Brisbane, Australia Agriculture and Fisheries Full time

    **As our Quality Assurance Officer, you will**: - Supervise and support the quality assurance team and build collaborative relationships with key program stakeholders including Section Managers and Planning and Quality Management staff to facilitate effective quality management outcomes - Coordinate the documentation, review, updating and communication of...


  • Brisbane, Australia Jacobs Full time

    Flexible work arrangements including working from home - Uncapped training and development - Corporate discounts, lifestyle leave and 9 day fortinights **ABOUT THIS ROLE** *** We are currently looking for a security cleared (NV1 or higher) Quality Assurance Officer to join our team on a permanent basis. No two days are the same in this role which is...


  • Brisbane, Australia Thermo Fisher Scientific Full time

    At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll...

  • Quality Assurance

    7 days ago


    Brisbane, Australia W3 Associates Full time

    Exciting project variety in water industry - Frequent site visits across SE Queensland - Career growth through training and certifications **Company** We are currently engages with a growing infrastructure company in Brisbane who are looking for a Quality Assurance Officer to join the team. This role is 80% site based, requiring regular travel to different...


  • Brisbane, Australia Thermo Fisher Scientific Full time

    At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll...


  • Brisbane, Australia Department of Employment and Workplace Relations Full time

    APS Level 6 - Brisbane, QLD; Canberra, ACT; Adelaide, SA; Perth, WA; Melbourne, VIC; Sydney, NSW. - $94,332 - $103,731 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and...


  • Brisbane, Australia Powerlink Full time

    **At Powerlink, every possibility starts with you**: We believe life’s about possibilities. And so is the future. That’s why we need you. We’re working at the heart of Queensland’s energy transformation. Now more than ever, we need people who want to help us deliver a world-class energy future and ensure we continue to navigate through this once in...


  • Brisbane, Australia KE Select Full time

    Biomanufacturing - GMP - New role due to growth. - Biologics - Nucleic Acid. **About The Company** Our client is a leading CDMO dedicated to the development, manufacturing, and distribution of nucleic acid products. They are committed to ensuring the safety, efficacy, and compliance of products to meet regulatory standards and exceed customer expectations....


  • Brisbane, Australia PERSOLKELLY Full time

    Quality Assurance Coordinator PERSOLKELLY have a great opportunity for a Quality Assurance Coordinator Reporting to the State Operations and National QA Managers, the QA Coordinator will be responsible for the day-to-day quality requirements of the production area and team, ensuring all procedures are followed and that products are made to the required...


  • Brisbane, Australia Osborne Richardson Australia Full time

    **Salary**: $60,000 - $70,000 **Location**: QLD - Brisbane **Ref**: ND/014250 **Description**: Osborne Richardson is currently working with a Brisbane food manufacturer as they are seeking a Quality Assurance Officer to join their team. Reporting to the Quality Assurance Manager, this position will see you sampling and checking finished goods to ensure...


  • Brisbane, Australia Asahi Beverages Full time

    **Your Impact** Embark on a compelling journey with Asahi Beverages! Don’t miss this exciting opportunity to join the quality team at our facility in Wulkuraka as a Quality Assurance Specialist. This role will see you responsible for the delivery of best-in-class quality processes, aligning your efforts with our broader business objectives for...


  • Brisbane, Australia Powerlink Full time

    **At Powerlink, every possibility starts with you**: We believe life’s about possibilities. And so is the future. That’s why we need you. As the Quality Assurance Coordinator for our CopperString 2032 project you will provide project management and assurance support for the ongoing development, implementation and improvement of the Project assurance...


  • Brisbane, Australia OnTalent Full time

    ISO standards, 13485, approvals FDA, TGA etc - QMS CI, Quality Champion - MedTech product, complex systems **About Magnetica** We are recruiting for a motivated and focused Quality Assurance Manager to join our Brisbane-based team. A permanent, full-time position reporting to the General Manager, the role will suit someone looking to take responsibility...


  • Brisbane, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Internal Audit Manager

    2 months ago


    Brisbane, Australia Heritage and People's Choice Full time

    Internal Audit Manager **About the Role** We currently have a unique opportunity for an **Internal Audit Manager **tojoin the Internal Audit team in this full time and permanent position. As an Internal Audit Manager, you will lead and oversee internal audit engagements to support the execution of the internal audit plan and objectives. You will also...


  • Brisbane, Australia BDO Full time

    **About BDO** BDO is a trusted adviser to clients looking for audit, tax and advisory services. As one of the world’s leading audit and accounting organisations, we have clients of all types and sizes across an array of industry sectors. Our values are at the core of who we are and how we work with each other and with our clients. These values are the...