Customer Service Team Leader

6 months ago

Douglas, Australia Thales Full time

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries - and working together to build a future we can all trust.

**OUR BENEFITS**
- Fitness Passport Discount - Access to a network of Gyms across AUS as cheap as $14.95 P/W
- Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
- Modernised Paid Parental Leave
- Veterans Leave
- Family support through our partnership with Parents at Work
- Personal & professional training development opportunities

**OUR TEAM**

Our Explosive Ordnance Systems team enables the Australian Defence Force through storage, distribution, maintenance and disposal of these systems, all across Australia. As a turnkey solution, we offer the opportunity to gain a holistic understanding of our business operations, creating huge opportunities for growth.

Within our logistics services business there are 17+ depots throughout Australia, allowing various development and progression opportunities.

**YOUR ROLE**

Located in sunny Townsville, on Bindal and Wulgurukaba land, your role purpose will be
- Ensuring accurate operation of the electronic and manual inventory stock management system
- Instruct and train staff as required and to ensure quality standards are maintained
- Planning and controlling work activities, including resource allocation and time management
- Maintain all Technical Publications relevant to the operation of the Inventory Office
- Building & maintaining relationships with both internal and external clients
- Demonstrating a personal commitment to all matters relating to health and safety

**YOUR EXPERIENCE**
- Relevant team leadership qualifications and experience in a similar environment
- Excellent communication skills at all levels
- Strong knowledge of inventory management systems
- Experience within the defence environment would be highly advantageous

**WE ENCOURAGE YOU TO APPLY**

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right - no matter your background or personal circumstances - please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.

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