Kindness Champion Volunteer, Outbound Caller

Make welfare calls to vulnerable seniors
- Brighten someone's day in these uncertain times
- Give back to your local community

Join our team, based at our Coolangatta, QLD office, calling our clients who are alone to see how they're doing and help keep seniors socially connected living bolder lives

**The role**:

- This volunteer role particularly supports client welfare checks and support.

**What does our ideal volunteer look like?**
- Embodies a friendly and cheerful volunteer spirit
- Well-developed communication skills (written, verbal, and listening) with highly developed telephone techniques in order to liaise effectively with clients
- Able and willing to travel to one of our offices in Coolangatta
- Thrives on helping others and energised by interacting and engaging with people
- Previous experience working within a high-volume inbound/outbound call environment
- Contributes to the greater success of the organisation and is always willing to go the extra mile without being asked
- Operates with integrity, open-mindedness, and respect, ensuring the privacy, confidentiality, and dignity of our clients is maintained at all times
- Energised by interacting and engaging with people
- Ready to smash stereotypes around aging

**Work Perks (the good stuff)**:

- Create meaningful experiences where you know you are making a positive impact in the local community every day
- Gain hands on experience in delivering community programs
- Truly flexible and supportive work environment - we walk the talk
- Know your efforts volunteering for an award-winning not-for-profit organisation support an essential community service
- Meet new people, make new friends, hear and share exciting stories
- Be part of an organisation that’s shaking up the aged care industry
- Improve employment prospects

**What to bring**:

- Demonstrated ability to provide a client-focused service
- Be compassionate, patient, observant, and a good listener
- Be willing to undergo a free national police check
- Our recommended time commitment is flexible over a minimum of 3+ months

**About us**

WE’RE FEROS CARE. And what we care most about is helping people live healthier, happier, better-connected lives. Since 1990, we’ve been making it happen for older Australians and people with disabilities.

If you’re motivated to contribute positively to your community, we would love to hear from you