Csc Manager

**About us**
You’ve probably heard of Coates or seen our hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

**About the role**:
As the Manager for the Customer support Centre Based at our **Moorebank Office**, you are accountable to ensure high levels of customer service, Quality and order fulfillment to major clients and projects across New South Wales, while supporting both the General Hire and our specialist branch network, with compliance and quality systems.

**Key Responsibilities**:

- Managing a Team of Customer Service Officers
- Lead with a safety first attitude
- Improve customer service standards
- Lead and inspire the area network to perform as a team to reach Business Unit objectives
- Develop action plans to achieve project and customer targets
- Monitor and evaluate sales results and performance indicators to meet revenue targets
- Provide external representation, maintain industry networks, remain up-to-date with relevant industry developments and business trends within the area
- Drive the network in best practice and corporate compliance

**Your Skills & Expertise**:

- Demonstrated safety leaderships skills
- Strong leadership skills preferably developed across multiple facilities
- Proven commitment and accountability for driving diverse team engagement
- Budgeting, financial and asset Management skills
- Strong business and commercial acumen with customer understanding and empathy
- Experience in driving improvement, streamlining & driving processes
- Qualification in Business Management (Desirable)

**What you’ll get in return**:
As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration (because we value great work and believe it should be rewarded)
- Flexible working arrangements to help you balance your work life with your home life
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program. Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. Equipped for you