Cheesemonger/foh

Maker & Monger

We are on the look out for talented individuals of all ages, both casual and fulltime, who enjoy the art of customer service and the incredible worlds of cheese & wine. We are a small team within a fast-growing business and we are looking for stability this year to allow us to further expand our offering & potential expansion into a new store.
- Ongoing training and development with a chance to grow your career
- Work-life balance
- Above award wages for the right applicants

Who we are?

Maker and Monger is an all-encompassing cheese & wine shop in South Yarra, Melbourne, with the best local and international cheeses available in Australia, stored in our purpose-built maturation room and served behind a 7-metre long climate-controlled cheese counter.

What is the role on offer?

Do you enjoy the art and science of building relationships with customers? Want to work within a caring and nurturing environment within the heart of Melbourne's oldest food market?

Maker & Monger are looking for people of all experience and age to join our team and begin or continue your journey in the world of cheese & wine.

Led by Anthony Femia, Australia's best cheesemonger, our shop features a purpose-built maturation room, a 7-metre long climate-controlled cheese counter and a kitchen offering - not only our world-famous toasties, but a selection of seasonal cheese dishes utilising the quality produce surrounding us at Prahran Market. We have recently added a fantastic wine selection of boutique and delicious wines which complement our offering and has opened a world of possibilities for you to learn whilst enjoying tasting and teaching these wines.

Join a team that is passionate about the culinary world as much as you are. With monthly training and encouraged cheese & beverage tastings - we want you to be the best and to share the Maker & Monger passion that we so strongly strive to achieve.

Tasks & responsibilities
- Knowledge of M&M cheese & beverage selection and able to sell and upsell with ease and confidence in a fast paced environment
- Value excellent, personalised customer service and possess strong communication skills
- Have a commitment to delivering an unforgettable and sincere cheese experience for M&M customer
- Follow health and safety protocols
- Maintain quality standards and cheese care requirements
- Work to create customer loyalty through individualised service
- Weekend work is essential as well as some evenings when we host events on or off-site
- Working off-site events - delivery, set up, pack down and provide high levels of customer service to ensure the smooth running of events
- Working autonomously towards a common goal and as part of a vibrant team

Qualifications & experience
- Current RSA
- Drivers licence
- Basic understanding of sales principles and customer service practices
- Love of cheese a bonus
- Basic understanding of wine and beer. WSET Level 2 or above is a huge plus
- High level of cleanliness of work and personal hygiene
- Ability to work within a small team without ego or agenda
- Proficiency in English
- Customer service focus
- Friendly, helpful, confident, and engaging personality
- Basic administration skills
- Familiarity with consumer behaviour principles
- Basic math skills
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Flexibility to work various shifts and weekend work is compulsory