Expert / Head Barista

Banksy Bar & Kitchen is a modern cafe and espresso bar in Broadbeach, Gold Coast, QLD offering dine in and takeaway food and drink options. Coffee Beans are roasted by Quest Coffee Roasters, offered for purchase and used for coffee service. We have a full time position for an Expert / Head Barista to deliver an awesome coffee experience for customers, provide amazing customer service, run shifts, and train team members on best in class barista skills.

Our team is young, energised, passionate, and you’ll be supported by experienced professionals from coffee, product, business, and software backgrounds. Our goal is to build a workplace and business that gives back to society by empowering individuals, small businesses, and communities. We believe social and environmental business sustainability is essential to the health of our society.

**RESPONSIBILITIES**
- **Barista **responsibilities, including expertly preparing and serving a variety of beverages, food items, and providing exceptional customer service.
- Maintaining strict **quality control** standards for all drinks and coffee bean preparation at Quest venues.
- **Menu development** through team collaboration to introduce new and exciting coffee and non-coffee beverage offerings that align with customer preferences and trends.
- Performing regular **maintenance tasks** and promptly troubleshooting any issues related to coffee and beverage equipment to ensure uninterrupted service.
- Providing **expert advice and opinions** on coffee selection, brewing techniques, and recommending complementary food items to enhance the overall customer experience.
- Conducting comprehensive **training and development** sessions for Quest team members at all venues, fostering continuous skill progression and a culture of excellence.
- **Welcoming and engaging customers** with friendly conversation, and actively determining their coffee preferences and needs to provide personalised recommendations.
- **Educating **both the team and customers about the characteristics of different coffee beans, their origins, and the nuances of various roasts.
- Actively **promoting and selling coffees**, as well as coffee brewing equipment, by effectively communicating the unique attributes and benefits of each product.
- **Day Management** - Opening and closing the café, managing inventory, ordering supplies, and efficiently running the day shift on some days.
- **Staying informed** and up to date on the latest coffee and café drink trends, attending industry events, and sharing knowledge with the Quest team to continually elevate the café’s offerings.
- Maintaining a **clean, safe, and hygienic work environment** that adheres to organisation standards and follows sanitation regulations to prioritise the well-being of both staff and customers.

**ABOUT YOU**

**PROFESSIONAL REQUIREMENTS**
- 3 or more years of recent experience as a Barista.
- 1 or more years experience as a Head / Lead barista or Barista Trainer.
- Strong knowledge of coffee beans, origins, and brewing techniques.
- Strong listening and verbal communication skills.
- A strong understanding of Food Health & Safety.

**NICE TO HAVE**
- Certification II or more in Hospitality.
- RSA.
- Chef or Cookery experience.
- Cafe or Restaurant Management experience.
- Marketing / photography / or writing experience

**PERSONAL REQUIREMENTS**
- Australian citizen or resident with an appropriate visa to work in Australia. _Note: This role is not suitable for Working Holiday VISA holders._
- Availability to work at least 1 weekend day every 2nd week
- Availability to work shifts from 5am to 3:00pm, including at least one weekend day.
- Loves coffee and tea
- Own transport to and from work

**PERSONAL QUALITIES**
- You strive for open and honest communication with respect for others
- Professional demeanour and a desire to exceed expectations
- Strong customer focus and empathy
- Desire to learn
- You are reliable, punctual, and organised
- You like getting things done and care about how they get done
- You are proactive and self-directed, identifying issues and opportunities ahead of time
- You strive for achievement and making a difference

**BENEFITS**
- $63,000 - $66,000 Salary + Super and Bonuses.
- Free drinks and meals on shift, and employee discounts.
- Support from a great team of professionals, fostering a collaborative and positive work environment.
- Enviable working location at a new and modern cafe in Broadbeach.

**Job Types**: Permanent, Full-time

**Salary**: $63,000.00 - $66,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Morning shift
- Public holidays
- Shift work
- Weekend availability

Supplemental pay types:

- Bonus
- Christmas bonus

COVID-19 considerations:
We follow all government regulations and restrictions relating to COVID-19.

Application Question(s):

- Why do you want to work