Return Agent

4 weeks ago

Melbourne Airport, Australia Avis Budget Group Full time

**About the Role**

As a Return Agent you are the first point of contact at our operations. This position is responsible for greeting our customer upon their arrival at our rental location. In this position you will assist with the check-in of the renter’s vehicle and vehicle details.

**What you’ll do**
- Great customer in a friendly manner and help expedite the rental car return process to help get customers on their way
- Assess vehicle for any potential new damages and report it as per ABG’s vehicle damage procedure
- Review returned vehicle gas levels and car kilometers while accurately inputting them into our hand held devices when needed
- Clean and prepare vehicles as per company standards

**What we’re looking for**
- **Applicants must have a full and valid driver’s licence**:

- This is a full time position that requires opened availability to work days, weekends, nights, etc
- Previous experience within retail, hospitality, customer service, sales or similar roles
- Ability to work in a fast paced environment while delivery exceptional customer service
- Ability to follow procedures and adhere to company guidelines and standards
- Comfortable learning and using various computer systems to accurately input rental information

**Benefits and Perks**
- **Hourly pay** +**loadings +** **performance incentives**:

- **Wellbeing programme** incl. **life insurance** + **discounted health insurance** + **superannuation** options
- Access to **Perkbox** **- discounts and offers** with hundreds of retailers and big brands, including on **cinema tickets**, **fitness classes**, **shopping discounts** and much more
- Employee discounts on **car rental** across Avis Budget Group
- Employee Assistance Programme **(EAP)** provided by Converge - 24/7 support for your mental health and wellbeing
- **Full training provided** to help you achieve your goals & reach your potential

**Salary**: $21.77 - $29.60 per hour

**Benefits**:

- Employee discount
- Referral program

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Public holidays
- Rotating roster
- Weekend availability

Licence/Certification:

- Driver Licence (manual licence is not required) (required)

Work Authorisation:

- Australia (required)

Work Location: One location

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