Mepacs Customer Service Officer

2 days ago

Melbourne, Australia Peninsula Health Full time

Location: Melbourne | Southern Metropolitan

Job type: Full time

Organisation: Peninsula Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Finance, Health and Allied Health, IT and Telecommunications, Medical

Reference: 33000

**- Join a leading integrated person centered healthcare network**
- **Competitive Salary and Salary Packaging**:

- **Full Time Position
- Monday - Friday**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care.
In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

**What You Will Be Doing**

Personal Alarm Call Service (MePACS) is a business operated by Peninsula Health providing Personal Alarm Call Services to over 40,000 disabled, elderly and vulnerable members of the community to support their independence and safety in the home.
A rare opportunity has opened up to work for this growing and innovative company - reporting to the Operations Manager you will be responsible to work with external contractors coordinating the installation of alarms in clients homes and completing the administrative tasks to on-board clients to the MEPACS data base.
This busy role will require someone who is able to multi-task and enjoy using exceptional communication skills to provide an excellent standard of customer service.
The successful applicant will find themselves as an integral member of our professional and supportive client service team as we expand our operations into NSW.

**Key Responsibilities**
- Contact clients and their families to arrange installation of alarm systems
- Enter data to create client information MePACS Operating Systems

Relationship Building with Assessment Agencies and other Health Care Networks
- Allocate installations to a contracted installer and follow up to determine that the alarm has been successfully installed
- Maintain & Manage DHHS waiting list
- Run and review reports in line with KPIs
- Co-ordinate service delivery with the Sales Team, Emergency response and Technical teams

Essential Criteria
- Ability to work collaboratively and in a team
- High level skills in time management and organisational abilities
- Touch typing
- Strong customer service background
- A sense of accountability and responsibility
- Excellent communication and interpersonal skills including telephone manner
- Excellent written communication skills
- Ability to problem solve
- Sound Knowledge of Privacy
- Ability to work in paperless environment

**What Next**

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

**Additional Requirements**

The successful applicant will need to obtain an NDIS Worker Screening Check (this will be at your own cost)

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.
The successful applicant will need to obtain an NDIS Worker Screening Check (this will be at your own cost)

**Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.

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