Casual Front Office Receptionst

2 months ago

Taringa, Australia UniLodge Australia Pty Ltd Full time

Join our Essence Hotels & Apartments team, working across our **_dual Chermside and Taringa locations in Brisbane, QLD._**:

- Casual opportunity
- Work amongst a supportive team who love what they do

**About Us - Essence Hotels & Apartments**

Essence Hotels and Apartments is a part of Australia’s leading student accommodation provider, UniLodge. Our properties located at Chermside and Taringa provide four-star luxury accommodation, as well as state-of-the-art meeting and conference facilities. We’re the ideal choice for medical stays, business, or leisure.

Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services.

If you have the ability to make people feel welcome and valued, and you aspire to develop your skills and grow your career we encourage you to join our team and share our vision to _build inclusive communities for inspired living._

**About You**

We are seeking reliable and enthusiastic team members to come and work amongst our vibrant team. Your engaging and bubbly personality, along with your exceptional communication skills will contribute to enhancing the overall guest experience from the first welcome through to farewell. You will be comfortable with working in an adaptive environment, and will have the ability to remain calm, efficient and organised during our busy periods. A sophisticated level of administration and computer skills are also essential for this role.

Previous hotel reservations experience is highly desirable as this will assist the ideal applicant in facilitating the booking process. We're committed to providing opportunities for future training provided you are eager to learn our business.

**What You'll Do**

As the Front Office Receptionist, you will be a friendly face and first point of contact for Essence Hotels & Apartments guests. Your responsibilities will include but not be limited to:

- Operating the front desk reception with a focus on providing excellent customer service
- Acquire knowledge of the local area, facilities and services close to our Taringa and Chermside locations
- Coordinate the booking process, ensuring accuracy and attention to detail are maintained
- Undertake administrative duties such as handling of incoming and outgoing mail, filing and responding to correspondence.
- Be actively involved in the promotion of Essence properties to maximise room occupancy and revenue by using upselling techniques to to bolster hotel services and facilities at every opportunity
- Maintain the reception desk and lobby area in a well-presented manner at all times.
- Enter conference and event booking information into the Property Management System, paying close attention to detail.

Our mandatory requirements include:

- Valid Working Rights in Australia and New Zealand
- National Police Check

UniLodge reserves the right to withdraw this advertisement at any time.
- We are a 2023 Circle Back Initiative Employer - We commit to responding to every applicant._

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